MCM versus Departments

[BCS Tech]

Can someone explain the main difference between using "Departments" to control call routing and using "Multi Tennant" setups.

Thanks for any information.

 

[SteveITS]

Multi tenant is for hosting multiple companies on a server, similar to the 3CX-hosted SMB license.
https://www.3cx.com/blog/releases/multi-tenant-pbx/

 

[BCS Tech]

So if I read this correctly, the only real different is in a non multi tenant enviroment, the users in each department can see the users in another department and transfer calls. In the multi tenant setup, each department is seperate and cannot call an extension in another department.

And in the multi tenant, should probably setup a seperate SIP trunk for each department so 911 calls can be setup correctly an outbound caller ID works.

Did I miss anything?

 

[SteveITS]

I haven't dug into it that much tbh. Note also it will require a 64 SC (or maybe 32 it says) license.

 

[BCS Tech]

Yes, I saw that. That sux. But right now, it is open so I might test it.

Thanks