Solved meeting server cannot connect

[megans]

Hi

I get the pink bar with the error "meeting serve cannot connect to https....." when attempting to add attendees to a web meeting started via 3cx client. Any advice on where to start looking will be appreciated.

 

[GiannosC_3CX]

Hi megans,

Please make sure the port 5001 is configured to allow incoming traffic. Also, please visit the following link https://www.3cx.com/ports-used-3cx-phone-system-v14-v15/ to find more information.

 

[megans]

Hi megans,

Please make sure the port 5001 is configured to allow incoming traffic. Also, please visit the following link https://www.3cx.com/ports-used-3cx-phone-system-v14-v15/ to find more information.

thank you

 

[GiannosC_3CX]

Hi megans,

Is it working now? Did it fix your issue?

 

[megans]

This was indeed the problem. All fixed now, thank you.

 

[Atash Tagiyev]

hi
I chek 5001 port . port is open
firewall chek ...ok
but Meeting Server can't connect to Meeting Server can't connect to //myfqdn:5001/myphone/
my pbx version 15.5 pls help me

 

[gmaoret]

Same problem here. We use 443 port fotr HTTPS ad it is opened.
I also check that 5001 is open but nothing, we continue to have "Meeting Server can't connect" error after 15 --> 15.5 upgrade

 

[gmaoret]

i think the problem is that the page myfqdn:443/myphone does not exist, but actually HTTPS is working (see below) correctly:

 

[mnadvornik]

Hi,

we do also have the exact same problem. Invitation only works if invited via a scheduled conference.
Firewall check says OK, HTTPS is enabled with a trusted certificate.
Version: 15.5.5

There are already multiple threads with this problem:

• https://www.3cx.com/community/threads/cant-sent-invitation-to-webmeeting.50037/
• https://www.3cx.com/community/threads/cant-setup-webmeeting-today.47551/

If so many have this issue I guess this must be a general bug

 

[mnadvornik]

Hello everyone,

after installing V15.5 SP1 our problem disappeared. So I guess it got fixed.