Solved Migrating to Self-Hosted

[MaxL]

I need a bit of guidance on how to migrate from a 3CX hosted instance to a self-hosted instance. I am aware of creating a backup, installing the PBX on the self-hosted platform, and stopping the 3CX hosted version before installation. All I really need to know is what else I would need to do from the 3CX portal to ensure I can boot up the self-hosted instance with minimal disruption.

 

[AlexisV_3CX]

Hi Max,

Your approach is correct, take a backup of your 3CX System which you will restore on self-hosted instance and also make sure to request the deletion of the hosted by3CX instance by opening a support ticket. (Note that if you login to the customer portal as the end-user, you can go to My Subscriptions, click at Hosted Tab and click STOP.)

Login to your Customer Portal (portal.3cx.com), go to ‘Subscriptions’ which is located on the left side of the portal and then click the subscription you would like to self-host.
Then, you can click the ‘REINSTALL’ button on the top right of the pop-up window, and select ‘Self-host in your Cloud’.

Click ‘Next’ to complete the setup until the step where you can choose your preferred hosting provider to complete the setup of your 3CX System.

For further information please check our guides for all the supported Cloud Providers here: https://www.3cx.com/partners/hosted-pbx-providers/

After the deployment of the self-hosted machine, upload your backup to an FTP, sFTP or Google Bucket Storage space and connect this from the 3CX Management Console in the "Backup & Restore" section. Once connected, you can restore your existing backup.

 

[MaxL]

To be clear, would I just be able to stop the 3cx hosted instance and then proceed with the next step you have shown in the screenshot, or would I also need to contact 3cx to delete our hosted instance before moving forward?

 

[AlexisV_3CX]

Once you click 'STOP' after a couple of minutes your Hosted by 3CX instance will shutdown and then you will be able to proceed with the migration.