Missed call from internal users mobile, does not show name in webclient

[JbJansson]

Hi

I have a strange problem, that I cannot fix.
What i experiance is this :

User A is created in the 3CX with a mobile number in the mobile number field under the user.

User A calls from his mobilephone User B's DID number and user B, receives the call as a popup in the webclient, but the call is shown only by User A's mobile numbers, NOT by name.
User B, does not answer and get's a missed call notification, and when looking in the missed calls, the name on User A is listed as a missed call.
Why is the name not shown in the popup with User B, when he receives. Clearly the system recognize the mobile number, as the User A is shown by name in the missed call.

If I do the exactly same scenario in the windows store app, User A's picture is showned in the popup call but still ONLY the mobile number and not the name of User A.

Is this a bug or what do I do to solve this ?

Thanks
Jesper Bille

 

[Alphabetic]

Is user A calling via his mobile carrier or 3CX App?

 

[paulodagraca]

Hello JbJansson,

You can add the mobile number to the phonebook, to show the name. This is where is will combine the name/number.

Paulo

 

[JbJansson]

Is user A calling via his mobile carrier or 3CX App?

User A is calling from hos mobile carrier.

 

[JbJansson]

Hello JbJansson,

You can add the mobile number to the phonebook, to show the name. This is where is will combine the name/number.

Paulo

Hello JbJansson,

You can add the mobile number to the phonebook, to show the name. This is where is will combine the name/number.

Paulo

Yes, this is possible, but does not make sence, since the missed call shown correct number. Why is this not showned when receiveing the popup.
Also you will need to maintain the phonebook wich is dobbelt work as the user is already created in the users in 3CX.

 

[Alphabetic]

User A is calling from hos mobile carrier.

This is why.

if Caller B doesnt have caller A's mobile number number stored, it wont show as there's no contact matching.

3CX matches from the address book.

 

[JbJansson]

This is why.

if Caller B doesnt have caller A's mobile number number stored, it wont show as there's no contact matching.

3CX matches from the address book.

Okay but if that is true, then why is the name showned in the "missed Call" notification ?

 

[Alphabetic]

Probably matching because the value is specified in the mobile field of this extension.

I just tested - I deleted my mob from address book and made a call and it shows as my extension in call history but doesnt match when I call in.