Missed calls greeted by Unable to connect message

[mendipviews]

Running new install of 3cx with four extensions which are set in a ring group, currently set to ring then end call if no one picks up. When testing the caller is played a message saying destination unavailable please contact system administrator then it hangs up.
I have had a good look through the settings and logs and can't see where to turn off this message or where its generated from.

Also has there been any progress in the call waiting functionality within groups or is it still switch the parameter setting on that may cause system problems

All help greatly received

 

[leejor]

I suppose you could replace that message with one of your choosing, but when a call has no where to complete it doesn't just hang up on a caller, a bit rude, and people may simply call back thinking something went wrong with the connection. Sending to a voicemail box, or "receptionist", or even a digital receptionist, might be a better alternative. You may also just want to increase the ringing time of the ring group, so that the caller just gives up.

 

[mendipviews]

I suppose you could replace that message with one of your choosing, but when a call has no where to complete it doesn't just hang up on a caller, a bit rude, and people may simply call back thinking something went wrong with the connection. Sending to a voicemail box, or "receptionist", or even a digital receptionist, might be a better alternative. You may also just want to increase the ringing time of the ring group, so that the caller just gives up.

I couldn't find where it gets that message to change it. Currently have it sent to a digital receptionist with a message " Sorry there is no-one available to take your call, please try again later or drop us an email with email address" which is nicer than just dropping your call.

 

[leejor]

There is an explanation about changing prompt files in this post...

https://www.3cx.com/community/threa...ing-rather-than-hold-music.52722/#post-216134

However, things (locations) may change with each 3CX release, and recordings may be used for more than one function. It sounds as if the way you are doing it now, is probably the easiest, and best solution.