Missing Call Log Time Filter in 3CX V20

[Simsyn_Support]

Looking for a clarification regarding a feature that appears to be missing in 3CX Version 20. In Version 18, we were able to filter call logs based on a specific time range (e.g., between 10:00 AM and 12:00 PM), which was extremely helpful for the daily operations. However, after upgrading to V20, this Simple functionality seems to have been removed or is no longer accessible.

This is a critical issue for our customers and Partners, who handles a high-volume contact center with over 10,000 calls daily. Being able to filter calls by specific time windows during the day is essential to their workflow, especially when investigating specific incidents or verifying customer interactions. Without this capability, it becomes highly inefficient to sift through the entire log (For the entire day) manually.

We would appreciate it if you could:

1. Confirm whether this feature has been officially removed in V20.
2. Provide the rationale behind its removal, if applicable.
3. Suggest any immediate workaround or alternative method for filtering call logs by time range.

We look forward to your prompt assistance on this matter, as it significantly impacts day-to-day operations of all our customers/partners and we are getting significant number of complaints for the same.

3CX Reports => Call Log

 

[NicholasP_3CX]

Suggest any immediate workaround or alternative method for filtering call logs by time range.

Your reports can now be done through the Grafana integration. Alot more functionality now available.

https://www.3cx.com/blog/releases/u6-alpha-call-reporting/
https://www.3cx.com/blog/releases/grafana-reporting/
https://www.3cx.com/blog/releases/u6-rc-grafana-support/
https://www.3cx.com/blog/releases/update6-rc-cdr-reporting/

Update on the CDRs

https://www.3cx.com/blog/releases/u6-call-data-records/

This will provide you with a lot of flexibility for your reports moving forward.

 

[Simsyn_Support]

Dear @NicholasP_3CX

Thanks for the update. The Grafana integration is certainly a strong value addition.its enhanced functionality is great for more advanced reporting and dashboard needs, and we appreciate the direction it's heading in. We already tested gafana integration and its great.

However, the absence of a simple call log time filter, a basic yet essential feature we had in the previous version is a significant gap. This functionality is critical for quick checks and operational efficiency, and unfortunately, it’s not something every customer finds intuitive or practical to replace with Grafana, especially for straightforward use cases.

It’s becoming increasingly difficult to position Grafana as the only available option for this, particularly with customers who expect simple filtering to be built-in and readily accessible. We’d really appreciate if this could be reconsidered or if an alternative lightweight solution could be offered alongside Grafana for basic needs.

We are simply sharing customer feedback on the V20 Call Log Report. Many of our large concurrent license-based customers have raised concerns, as they are struggling to scroll and locate entries for specific time intervals.

 

[NicholasP_3CX]

Those are the customers you should target for the more advanced reporting with Grafana. Time to show your skill as a 3CX Partner and position the product as required.