Missing CRM rolodex icon on active calls since upgrade

[rscottyd]

I stole this pic off of another thread because it illustrates exactly what my issue is. Since the upgrade to 16.0.641 I am not getting this icon. The CRM will not automatically pop-up if set to auto-popup. 3cx is querying my database and pulling the information and adding it to the 3cx contact list correctly. I can click the CRM link within the contacts and it works. We just do not get the icon showing in the active calls. I have seen several posts about this, and it is a pretty important issue for my call center. Are there other people having issues with this? Has anybody with this issue been able to fix it?

I have a temporary fix of using the Auto Launch Custom URL within the webclient, but it is a very frustrating work around as it opens popups for every call, even internal ones.

 

[rbovenkamp]

Same issue here.

 

[edossantos]

Hello there!

We're investigating the issue. So far, we know that this happens when the number in the CRM is not exactly the caller number, probably bacause of having different prefixes. So if you need a quick fix, you can change your CRM contacts to have the same number format that you receive from your SIP Trunk, or apply caller ID reformatting techniques to adjust the caller number to what you have in the CRM.

We will let you know when we release a fix for this.

Thanks for your patience.

 

[JohnS_3CX]

Please check out the new fix here: https://www.3cx.com/blog/releases/v16-update-6a/

You can download the update from your management console