Missing the SMS tab in my SIP Trunk settings

[MARLEY JAFFE]

I am attempting to enable SMS on existing DID's as described here. We have enterprise license on v18.0 (Build 965). When navigating to the existing SIP Trunk or creating a new SIP Trunk, I dont see the SMS tab to enable SMS and create/view webhook details.

 

[Usama Asgher]

I have 3CX 18.0 Update 6 (Build 889) I can't see Messaging Option on the left side either.https://i.imgur.com/oJm95ui.png

 

[Charles_3CX]

I have 3CX 18.0 Update 6 (Build 889) I can't see Messaging Option on the left side either.https://i.imgur.com/oJm95ui.png

With the release of update 5 and onwards SMS is configured via a supported sip trunk.

Please see the guide that is for update 6: https://www.3cx.com/docs/manual/sip-trunks/

 

[Old_City]

I have 3 Telnyx numbers with messaging configured in the 3CX Management Console. Two of these work perfectly with SMS, but the third number is missing the SMS tab in the Managment Console. Have checked and compared settings in Telnyx and 3CX -everything is set identically for all 3 numbers. Any advice? Thanks.

 

[Guillaume Bourgeois]

I have 3 Telnyx numbers with messaging configured in the 3CX Management Console. Two of these work perfectly with SMS, but the third number is missing the SMS tab in the Managment Console. Have checked and compared settings in Telnyx and 3CX -everything is set identically for all 3 numbers. Any advice? Thanks.

Telnyx is no longer supported / no longer recommended by 3CX.
Here's what you can do alternatively ;

… you can continue using the existing template, and you can use the generic template but you have to configure the SMS and registrar etc. We dont test against Telnyx so who ever continues using them must run these test plans on a regular basis.

We invite you to port your numbers to a provider supported by 3CX.
Yes, Telnyx works today but as it is no longer a recommended provider, 3CX no longer does compatibility testing (Interop Test). Inevitably, if Telnyx does not perform the compatibility tests itself.. It will eventually break

 

[YiannisH_3CX]

Hi @Old_City

Your Telnyx trunk was probably created when the template did not include SMS so the option is not available. You will either need to use the Generic template or preferably use a supported 3CX provider and port your number there.

 

[Old_City]

Thank you, gentlemen. Appreciate the help.