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ASAPllc

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I have a common request from customers switching from a traditional PBX - typically Avaya, NEC or Panasonic we had sold in the past - that had a manual mode (day/night or day/night lunch, etc) button to manually override the schedule and route calls differently. Is this possible to replicate in 3CX?
 
There is a dial code for this. Also, 3CX has announced they will be providing a visual indicator with V18 when released

See Settings --> Dial Codes

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There is a dial code for this. Also, 3CX has announced they will be providing a visual indicator with V18 when released

See Settings --> Dial Codes

View attachment 20582
I wondered if that was what it was meant for. Will the system switch back automatically based on schedule or will the code need to be dialed again? When you say visual indicator does the mean in the clients and web portal similar to the Queue button? I feel this is a feature that has been long desired.
 
Perhaps, along with a visual indicator, 3CX may see fit to include an option (tick box?) to allow the system to go back to the automatic schedule, on the next transition, after a manual change.
 
One other techniques you can do right now is route your inbound DID numbers to an extension (maybe your reception) and use the Available, Away, DND, custom profile 1, and custom profile 2 Forwarding settings to direct calls depending on the status of that main extension. So you can use DND as the easy one and using the extension->Forwarding auto switch setting to set a schedule for when the extension goes on DND and back to Available automatically can be convenient.

By chaining together combinations of office hours rules and forwarding rules based on extension status you can usually hack together something that solves the problem.

You can use the web client, or dial into the voicemail to easily switch that extension to a different profile. Most of the supported phones will also switch with the DND button on the phone (some models may only set DND locally on the phone so you must test this)

This generally works. You must just be cautious that reception doesn't fiddle with their forwarding settings if you have fine tuned things. You could also use a dummy extension for this and someone with the set status rights should be able to manipulate the dummy line in the web client.
 
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