MOH not playing sporadically

[cbroessel]

I have a customer with several numbers, one particular number (it may be happening on other numbers and no on is reporting it) seems to occasionally not play the hold music when they choose an option in the digital receptionist. since its not consistent, its hard to pin down. has anyone else experienced this? it it possible that if the moh is being used by a few other lines, it won't play? also, i told the customer that i'd change it to ring on transfer until we get this resolved. but now i'm not sure how to do that either, if its even possible. Thanks