More than two time schedules for routing?

[Paulh]

Hi all,

I posted this a while ago under suggestions, but no one responded, so not sure if it can be done. Is it possible to have more than two routing schedules (i.e. office hours and after hours?) We need to be able to divert phones at three different times and I can't seem to be able to do this. It's causing as big problems on the weekends becuase phone calls are going through to routes they're not supposed to.

Any suggestions? This would be a show stopper for us if we can resolve it...

Thanks!

Paul

 

[coelhopsi]

Hi Paul,

Currently this is not possible, at least with version 5.1. I think version 6 doesn't allow it as well.

I'm also in need of a feature like this...

 

[Ryandc]

I'll second this idea.
Our tech support team averages 15-20 minutes per call, so I want to shut off access to the tech support queues every day at 4:30 rather than 5:00. I don't have a very good workaround for this problem at the time.