MOS is no more updated

[CamilleOLLIE]

Hi,

we are trying to figure out statistics reports on our NFR.

I set up a grafana instance. But, a few days after, the MOS fall to 0, and never lived again.

Any idea about this issue ?

 

[Alejandro_3CX]

if you check the external database that is connected to the pbx, do you see there the current data?

 

[CamilleOLLIE]

can you give me the table exactly, so i can check tomorrow ?
But i don't think i will find anything : i build an external system to query MOS, and... it's also empty. While others are full...

 

[Alejandro_3CX]

if you are trying to get voip quality metrics and show them in grafana, please check that the voice quality monitor is enabled in the extensions, normally you can do this for 1 to 7 days, validate it is active, then make some calls and check that the metrics are being send to the external database and shown in the dashboard again.

 

[CamilleOLLIE]

i have activated it to my extension, but i didn't do anything on other PBX to have metrics...

 

[CamilleOLLIE]

Hi,

i checked : i don't have "call log" in my page

this may be the issue.

 

[CamilleOLLIE]

found it in another place :

 

[CamilleOLLIE]

i just made a test call. Score unknown.