Most dialed report

[Mino187]

Good day all

Is there a way to report on the numbers an extension calls frequently?

 

[VasilisV_3CX]

Hi @Mino187,

Does the standard Call Report not help? It shows you the Caller ID and Destination along with talk times and more. You can isolate the extension in the report as well.

 

[Mino187]

Hi there. thanks for the reply.. Yes that does assist. but im looking for more of a frequent number that is being dialed often by a user... this is to avoid abuse of the telephony system....

 

[VasilisV_3CX]

Hi @Mino187,

You can set the "From" and "To" fields to filter the number / numbers that you suspect the extension if calling frequently.

 

[VoIPTools]

For custom reports, consider the CDR files that 3CX can optionally create. You can configure 3CX to create a text file for every phone call. It contains the information you need. The challenge, perhaps, is getting the information into a form that is easily queried. Processing the text files can be a little bit of a challenge if your 3CX server is hosted, but it is possible.

One option would be to look at our 3CX Exporter tool which can fully automate the process of parsing the text files and placing the data into a SQL/MySQL database. From there, it's pretty easy to build the report you need using just about any reporting tool including Crystal Reports or Excel.