Multi tennant setting issue

[Ocean Support]

There seems to be with the setting for “Calls transferred from voicemail will be routed here” located in System > Voicemail on a multi-tenant instance.

Turning this setting off does not have any effect. With the setting switched off callers are still able to press * and have their call diverted from the voicemail to a user.

The problem with this is that since it is a multi tenant we had calls coming from multiple of our customers to the system admin account which us used by us to manage the system for our customers.

 

[Alejandro_3CX]

Hi @Ocean Support since this is a multi tenant by default the operation extension option in the voicemail is disabled. This is only for dedicated systems. They need to record their own VM greeting too.

 

[Ocean Support]

Hi @Ocean Support since this is a multi tenant by default the operation extension option in the voicemail is disabled. This is only for dedicated systems. They need to record their own VM greeting too.

The setting is not disabled. It can be toggled on and off as normal.



The problem is even with custom greetings and the option unselected (turned off) the functionality still remains callers are still pressing * even with no voice prompt telling them to "press * to speak to the operator" leading a customers call to direct to our system admin extension.

 

[Alejandro_3CX]

Hi @Ocean Support yes, even if you try to enable or disable it, the parameter automatically reverts to disabled when you check back. This is because that setting is not supported in a multi-tenant environment.

Additionally, dialing * to reach the operator is only available on dedicated systems. As previously mentioned, users must record their own voicemail greeting to prevent the default system message from playing.