Solved Multiple 'out of hours' rules for same day

[RobC]

Can anyone suggest a way to achieve the following for a Ring Group with a single DDI/Inbound rule?

9:00am - 4:00pm: ring normally
4:00pm - 6:00pm: forward to an external number
6:00pm - 9:00am: forward to voicemail

 

[JohnS_3CX]

Hi,

You can create a DID Inbound rule, and set custom opening hours 9:00am - 4:00pm

Then for the rest of the hours, you can set the " Destination for calls outside office hours" to a dummy extension, and enable Autoswitch in its forwarding settings.

The dummy extension can have custom office hours 4:00pm - 6:00pm and sending the call to the external number under the Available status.

And then for the DND status, send them to a voicemail (covers the 6:00pm - 9:00am window)

 

[RobC]

Great idea - thank you very much. I wasn't aware of the Autoswitch functionality. Is that quite new?

 

[JohnS_3CX]

Nope, been around for a while actually

Give it a go and let us know how it works out

 

[RobC]

Works really well. Thank you so much for showing me the way!!

 

[Tarvin]

Hi All,

I would suggest using CFD if it ends up getting more complicated than this, as I believe editing a single CFD file to make changes to your hours is better, in the long run, than editing multiple DID > extension point rules.