Music on hold with Supports Re-Invite

[HSGrocer]

Hi everyone.

We recently turned on Supports Re-Invite on our main sip trunk to support our staff who work external to our main office so they get more accurate caller ID's passed onto their devices. The issue is that appeared to kill the music on hold for our auto receptionists once a caller selected an option leading them to think that the call was dropped.

I understand that Supports Re-Invite and music on hold dont seem to work well together - but is there a way to get the best of both worlds?

Cheers,

 

[JohnS_3CX]

Hi,

Please provide all the basic information first so we can understand your setup
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

Also explain how re-invites provide you with better caller id, and how the remote users are connected to 3CX