Need Creative Ideas for Digital Receptionist Repeat Prompts

[TaylorStevens23]

Hello,

We have a digital receptionist for our mainline into the office. In the past we have had "Destination for invalid or no DTMF input" set to repeat prompt. This was not an issue until last month when someone called in on our rarely used toll free number and just sat in the queue for the maximum of the 3CX 3 hour call limit. That call was very expensive as it came over our more expensive toll free number. Is there a way to allow the menu to repeat for a set number of times before ending the call or transferring to a voicemail? We would like our customers to get a chance to hear the options again if missed but we do not want calls sitting on our receptionist for 3 hours if no one is on the end of the other line.

Any suggestions how to do this with 3CX or ways we can get a work around to do something similar?

 

[Evolute IT]

Add "To repeat these options, press 8." To the prompt.

Set DTMF 8 to "Repeat Prompt"

Set IVR to end call after 60sec.

 

[TaylorStevens23]

Add "To repeat these options, press 8." To the prompt.

Set DTMF 8 to "Repeat Prompt"

Set IVR to end call after 60sec.

Thanks for the suggestion, this did cross my mind but getting the employee who voices our digital receptionist to record new voice prompts isnt always the quickest thing to get done. I was hoping there was maybe a way to do it within 3cx, but this may be my only option.