Need my Polycom phone to ring chosen melody at all times.

[TimH]

Greetings!

Folks, need some help with the following issue:
I could manage to add custom rings to my Polycom SPIP 331, SIP 3.3.1, phone via a provisioning server, can select and activate them in the menu of my phone. That is fine. If I call to my phone from an another device (SoftPhone, FXO gaitway (which are not defined in the global address book file 000000000000-directory.xml) my custom rings work fine and don't if I call to my phone from another phone which IS registered in that address book.

I notice that 000000000000-directory.xml file contains <rt>3</rt> fields for each account. The ring type assigned to the record.
If I delete those lines and manage to push the book to my Polycom phone my custom rings start working.

Please, please advice, how can I manage that 3CX not to generate <rt>3</rt> fields, or somehow make my Polycom to ignore <rt>3</rt> fields.

Thanks!

 

[craigreilly]

Re: Need my Polycom phone to ring chosen melody at all times

What if you modieif this in the Template for the 331?

<se
    se.rt.custom1.name="3CX Auto Answer"
    se.rt.custom1.ringer="default"
    se.rt.custom1.type="answer"
    
    se.rt.custom3.name="3CX External"
    se.rt.custom3.ringer="ringer3"
    
    se.rt.custom4.name="3CX International"
    se.rt.custom4.ringer="ringer4"
    
    se.rt.custom5.name="3CX IVR"
    se.rt.custom5.ringer="ringer5"
    
    se.rt.custom6.name="3CX Local"
    se.rt.custom6.ringer="ringer6"
    
    se.rt.custom7.name="3CX National"
    se.rt.custom7.ringer="ringer7"
    
    se.rt.custom8.name="3CX Queue"
    se.rt.custom8.ringer="ringer8"
  />