New AD Server, Small Windows client issue

[chaznsc]

We successfully installed a new server this week via a consultant. Everything works EXCEPT the Windows client phones will not display status or the phone book. Calls still work however. I have attached the little warning we get on the client phone.

 

[leejor]

It sound as if the port, used by your system for presence, has not been opened (forwarded) at the 3CX PBX end router/firewall.

http://www.3cx.com/docs/3cx-phone-system-v14-ports/

Are you using other devices (remotely), for which this is working properly? (Is it only the Windows phones having this problem?)

 

[chaznsc]

The ports on the firewall are open. The only thing different are the local domain name has changed and the server has a different IP address.

 

[lneblett]

Send each user the welcome email and then provision the softphone with the configuration file that came embedded in the email.

 

[chaznsc]

Send each user the welcome email and then provision the softphone with the configuration file that came embedded in the email.

I tried this on my windows box and now my soft phone wont even connect.

 

[NickD_3CX]

If you have changed the Internal/External FQDN and/or Internal/External IP of the 3CX Phone System post-installation, the Welcome Email will contain the incorrect information so it will not work.

If this is the case, make a Full Backup, uninstall, re-install, then restore your Full Backup, then try re-sending the Welcome Email again.