New Android Beta App with Updated UI, Call Encryption and Reconnection

[nb]

Hi nb
i have double and triple checked settings against the web site you posted. I have also rebooted phone again .. still nothing. I set up extension 002 and sent you welcome email.

Do you have some custom push? Are you using 3CX Push or you made your own? I managed to reproduce it - you have no push to the phones. So no push will work on none of the phones. Make me another extension and send me another welcome email. And send me an email to contact you.

 

[nb]

For anyone following.. this is "fixed" ... because my phone has registrations to about 20 PBX's it was losing trust to the Firebase server. I uninstalled and reinstalled app and now only 1 account on there it works. Thank you nb for your time on the phone to explain this once we worked out what it was
Now to test if audio still dies on mobile when 3cx call comes in ...

Thanks for the feedback and glad to meet you.
Check the dying audio also. I will keep your accounts on for the day in case you need to check things out with me..

 

[nb]

FYI, I just made a mobile call and while on mobile call dialled my 3cx extension from another phone and 3CX call was ignored ... still ringing on deskphone but mobile ignored and no audio loss on mobile call ...
Great work guys

Yes we expect it to work like this. thank you for your confirmation.

 

[nb]

So first call today didn't ring on app ... Second call came in while I was on mobile call and rang over top of call. Hit red button on app to stop it and lost audio again on mobile call. Mobile call was still active but no audio.

There is something VERY wrong because it is going against what we coded.

A) the phone did not ring - that is push explanation. Check this guide. https://www.3cx.com/blog/docs/android-push-issues/
B) When you are busy (on a gsm call) and a call comes in, the new beta should send a busy. So you are busy with a gsm call, so we coded the behavior whats app and telegram did - When you have a gsm call, and a sip call comes, we send a busy to the sip call and it goes to the forwarding rules e.g voicemail.

Why this is not happening in your case is very strange.

Remind me the following:
What phone you have
What android os you have
What version of 3CX APP you have (We dont care about the server version in this case)
And if the telcom car/bluetooth option in settings > advanced is enabled or not. If yes, then this is the reason - turn it off because your phone pro grammatically says it supports it, and in reality it doesn't.

 

[nb]

I have a galaxy s9 here.

Option must definitely be OFF. that is a given, With option on, you WILL have trouble. So option off on s9
Now please make a gsm call and answer it.

Then make a sip call. The sip call SHOULD not pass (TELECOM OPTION OFF). Even if the push is checked. Can you confirm?