New client was ignored, still on old version of 16, can't upgrade because license is expired

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caseyj374

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I have a new client that their former IT provider had ignored their phone setup. They are on version 16.0.5.622 and need to upgrade; however, I can't get it to talk to the licensing server to get the upgrade because their license just expired December 31st.

This is also the version that can no longer reach activation.3cx.com.

What's the best way to upgrade this system, so I can get the license renewed? We have no logins to the 3cx account except the local on premise site.. the former IT company is gone, out of business and only provided minimal usernames and passwords.
 
Take a backup without license/FQDN, buy a new license, install/restore. You'll lose the FQDN but that's probably gone anyway at this point.
 
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