New support model?

[andrew.mcintosh]

We currently have clients with Maintenance contracts but we appear to now have to purchase additional support if we need to create support tickets. Does anybody know if this is correct?

 

[VoIPTools]

Pass the certification exams and you will continue to get free support including the ability to submit tickets.

 

[YiannisH_3CX]

Hello @andrew.mcintosh

For any questions regarding support procedures please feel free to contact our sales department as they can provide details regarding the partner program.
https://www.3cx.com/company/contact/