New to 3CX - Almost working - Need help

Carsonix

SMB User
Joined
Aug 22, 2026
Messages
2
Reaction score
0
Hello,

I have a 3CX webpanel setup. My line provider is Bell. I have two computers one with a 3CX phone system, another with the 3CX SBC. YeaLink voip phone. I have a grandstream HT841.

The computers are on a different subnet than the VoIP phones and Grandstream.

On the 3CX web panel the trunk, sbc and call handling all show green. When I run a test its all green checkmarks.

When I make an outbound call from the yealink I can see the softphone open up on the my 3CX webpanel. However the number i call never rings. I can't send or receive calls.

I'm sure there is an obscure setting somwhere I am missing

The log files in 3CX state "35002 There was no user or outbound rule found for the number "phonenumber" that Ext.24610 dialed"

I do have an outbound rule

Calls to numbers with a length of 10
Route 1 Bell-Granstream FXO strip no digits

Thanks!
 
Last edited:

Latest Posts

Forum statistics

Threads
111,884
Messages
589,542
Members
164,741
Latest member
Carsonix