New Update

[IT Heights]

When we moved to the new update all of our calls are invalid now, I have checked that the DIDs are set but I cannot call in. Any help would be appreciated.

 

[Alejandro_3CX]

Hi, what voip provider is this? is it a supported sip trunk?

is it IP based? if so check by change if the ip address changed.

Regarding the routing go to call handling, validate the routing for office hours, out of office hours and break times.

From the event log do you see any event?

 

[IT Heights]

We use Flow route and all IP Addresses and Passwords match; it just keeps coming up as invalid number.

 

[Alejandro_3CX]

We use Flow route and all IP Addresses and Passwords match; it just keeps coming up as invalid number.

from the event log do you see any warning/error?

 

[IT Heights]

Here is what I see

 

[Alejandro_3CX]

could you check that the DID numbers are entered in e164 format like for example +18135910130.

 

[IT Heights]

Okay I enter them in as e164 format for example (915) 555-6289 is now +19155556289

 

[IT Heights]

I am now getting a voice saying the number is no longer vaild

 

[Alejandro_3CX]

I am now getting a voice saying the number is no longer vaild

Hi since you are running on hosted by 3cx, could you please ask your 3cx partner to open a technical support ticket with us, in this way we can check further.

thanks!

 

[Evolute IT]

I am now getting a voice saying the number is no longer vaild

Make sure your provider actually sends the number in E164.