New User Evaluating System

[neilhooper]

3CXv12

Hi,

Does anybody know it the option to press * to go to the operator when leaving a voicemail can be removed and can the duration of a voice mail be limited.

We are a very small company and have no need for the 'operator'

Thanks in advance.

 

[Pierre_3CX]

Hi Neil,
This option cannot be disabled, but you could customize prompt RECYAMSG (record_your_message.wav) to not state the option. Then have a dummy operator extension with terminate call in all forwarding rules cases, just in case one would push * anyway.

Voicemail max duration can be adjusted following this article : http://www.3cx.com/blog/docs/maximum-duration-voicemail/

 

[neilhooper]

Thanks for that.

I've edited a copy of the file and cut the last part off so the voice used remains the same as all the others.

I didn't realise that the time limit was already set to 120 seconds which is fine, our last system was 270 seconds and that's a lot of silence to listen to !!!!