New user "User not registered" - but they able to make calls

[templeben]

Hello all. We upgraded last weekend from v18 to v20. All seems fine except we have a new user with a freshly created account who can login to the webconsole and download the PWA client. She is able to make calls but in the team panel she is showing as "not registered". She has both the web page (chrome) and pwa open. All seems fine, can see everyone in the team panel etc.

From the admin console, I can change her status etc and that all shows on her status in her console.

If anyone tries to call, it just goes straight to VM and I get a "Disconnected: Waiting for network" appear in my softphone.

I've now created a new fresh user and getting the same. As I say, everything else for our 150 odd users is absolutely fine - calls flowing a plenty. It would seem just new users. Any ideas?

 

[SweetAction]

She needs to allow notifications in her browser

 

[templeben]

Nope. Don't think its that. I've just logged into a browser with my extension and it works fine. Logout and login with my newly created test account in same browser and I'm not able to receive calls and show in the Team view as "Not Registered".

 

[NikolasA_3CX]

Hi @templeben

As @SweetAction has mentioned this is an issue with the permission in the browser.
When you log in with the new extension ensure the below are allowed in the browser and check again.

 

[templeben]

I've checked my browser and all perms for our PBX url are set like yours. Like I say, my newly created test account can dial out, so microphone is working etc. When I login with my normal account, everything is fine. It is just any account created since we upgraded.

 

[TheodorosG_3CX]

Do you confirm that this is also allowed?

 

[adam5000]

To add to this - Browser notfications have to be allowed

 

[bitn2]

We have this problem just with edge browser. Chrome is no problem.

 

[TheodorosG_3CX]

This should not be a problem for Edge, try to reset the notifications and clear browser.

 

[bitn2]

This should not be a problem for Edge, try to reset the notifications and clear browser.

I know how to do it, it's the same on 3 different clients. Chrome no problem edge doesn't work.

 

[OlegR_3CX]

But you have presence and can see the interface, right?
Do you have any extensions in your browser or any other settings that you have add in there as on the clean machine and default Edge configurations it is working as on Chrome for me too.

 

[bitn2]

But you have presence and can see the interface, right?
Do you have any extensions in your browser or any other settings that you have add in there as on the clean machine and default Edge configurations it is working as on Chrome for me too.

No, nothing. Clean edge browser.

 

[OlegR_3CX]

So it means that you have tried on multiple PCs and the same issue?

 

[bitn2]

Yes correct... Different networks, different clients, different pbx.

 

[OlegR_3CX]

Can you please open the ticket with us so that we can check it also and take it from there.

 

[bitn2]

I tried to reproduce the problem... If i click the bell to enable notifications, nothing happens. If i put the url manuell to the allowed notifications, it works.. Its the same on different pbx, clients and networks...

 

[TheodorosG_3CX]

This is something you need to check on your browser. See also this forum post here for reference.

 

[bitn2]

This is something you need to check on your browser. See also this forum post here for reference.

Yes i know how to do it. But edge is only working manual (add the url for notification manual) and not with the bell.

 

[TheodorosG_3CX]

This shouldn't be the case as i have also tested this from my side and cannot replicate.

 

[Benedikt Machens]

We observed this, when the user only has the Webclient without any devices. Than the extension is grayed and not mentioned as registriered. If you add any devices (like Smartphone App) the extension is marked as registered and the webclient will ring too.

In the V20U2 Alpha this seems to be fixed.