New v18.5 SMS setup in 3CX: Voice and SMS can no longer go to different destinations

[Krhunt]

We were going to change our own internal 3CX SMS over to the new v18.5 sms update, but there is a major issue with how it works now. The issue is that the voice portion of a number and the SMS portion of a number have to go to the same destination. All of our customers, including us, do not do this now. For example, our main number's voice calls go to an auto attendant but SMS goes to the website chat queue. I'm not sure what the reasoning was for changing this functionality, but this is not ideal at all. Please vote to get this change reversed back to the way it was before!

 

[YiannisH_3CX]

Hi @Krhunt

Please have a look at this: https://www.3cx.com/community/threads/sms-routing-ivr-allow-different-destination.116826/