We have support staff on site and remote. The remote staff are using Yealink cordless DECT phones at home. If a user rings our emergency number the call is routed through a digital receptionist and then pushed to a hunt group. If people on site answer the phone it works every time. If people working from home answer the call then it fails.
If we ring the home worker's extension directly then the call works fine (two way audio is fine).
Any suggestion on how I can diagnose this issue? This hasn't been an issue until recently and, to the best of my knowledge, no upgrades / changes to either PBX or firewalls has happened in that time.
If we ring the home worker's extension directly then the call works fine (two way audio is fine).
Any suggestion on how I can diagnose this issue? This hasn't been an issue until recently and, to the best of my knowledge, no upgrades / changes to either PBX or firewalls has happened in that time.
