no audio on toll-free nums

[ajohnson443]

3Cx v10, all other inbound/outbound local and long distance calls work.

When dialing a toll-free (800,866,877, etc.) the phone says it's connected, but I never hear a ring, and answer, nothing. Nothing seems abnormal in the server log either. I am guessing my provider is the issue but I want more info before complaining to them. I am a newbie at this whole VoIP PBX/trunk issues

Partial log, first call (bottom is placed to 877 # no audio, next is to 202#, good audio:
18:53:17.062 [CM503008]: Call(12): Call is terminated
18:53:16.968 Currently active calls - 1: [12]
18:53:07.078 [CM503007]: Call(12): Device joined: sip:[email protected]:5060
18:53:07.062 [CM503007]: Call(12): Device joined: sip:[email protected]:5060
18:53:06.875 [CM505003]: Provider:[BroadVoice] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:[email protected]:5060]
18:53:06.875 [CM503002]: Call(12): Alerting sip:[email protected]:5060
18:53:01.875 [CM503025]: Call(12): Calling VoIPline:12027621401@(Ln.10000@BroadVoice)@[Dev:sip:[email protected]:5060]
18:53:01.765 [CM503004]: Call(12): Route 1: VoIPline:12027621401@(Ln.10000@BroadVoice)@[Dev:sip:[email protected]:5060]
18:53:01.765 [CM503010]: Making route(s) to <sip:[email protected]>
18:53:01.765 [CM505001]: Ext.1001: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Cisco-CP7960G/7.5] PBX contact: [sip:[email protected]:5060]
18:53:01.750 [CM503001]: Call(12): Incoming call from Ext.1001 to <sip:[email protected]>
18:52:14.906 [CM503008]: Call(11): Call is terminated
18:52:03.484 [CM503007]: Call(11): Device joined: sip:[email protected]:5060
18:52:03.484 [CM503007]: Call(11): Device joined: sip:[email protected]:5060
18:52:02.781 [CM505003]: Provider:[BroadVoice] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:[email protected]:5060]
18:52:02.781 [CM503002]: Call(11): Alerting sip:[email protected]:5060
18:52:01.000 [CM503025]: Call(11): Calling VoIPline:18776754345@(Ln.10000@BroadVoice)@[Dev:sip:[email protected]:5060]
18:52:00.890 [CM503004]: Call(11): Route 1: VoIPline:18776754345@(Ln.10000@BroadVoice)@[Dev:sip:[email protected]:5060]
18:52:00.890 [CM503010]: Making route(s) to <sip:[email protected]>
18:52:00.875 [CM503001]: Call(11): Incoming call from Ext.1001 to <sip:[email protected]>

 

[Ian Joyce]

This would be an issue with the provider, 3CX for the most part does not differentiate between toll free and regular numbers.

I would check with them on the issue.

 

[leejor]

I have heard of cases where terminating toll free numbers, will not accept calls if they do not like the caller Id that you are sending, such as blocking your number. You provider should be able to assist you with this.