No CallerID

[rgruber]

Hello all. I have an issue that seems to have happened recently, maybe after 3CX update. Both external calls coming in or even external calls that are contact cells in our directory aren’t showing up externally when the receptionist picks up the phone. It will show our header location info and then phone number. It used to say header info and then the name of the person or company calling. Any ideas? Thanks

 

[Saqqara]

Check settings under Advanced - Contacts - Options.

 

[craigreilly]

Also ensure this is turned on on the provider side for those not in your directory.

 

[leejor]

Is it only the receptionist set that is affected? Do other sets continue to receive caller ID?

 

[rgruber]

Saqqara, These settings have not changed and appear to be correct, but still not working

Craigreilly, The provider said everything is good on their end and set to pass caller ID.

Leejor, Its across the board, I should have been more descriptive. For example, my cell number is loaded in my extension and when I call externally or even to another extension, the system use to recognize the cell and display my name in the dashboard of outgoing calls. Now it just lists the phone number.

 

[leejor]

So a number to name match, is not being done, with the 3CX Company phone book, on both incoming and outgoing calls...correct? Does you provider normally send only the number, or name and number?

 

[rgruber]

Its not happening on any calls. Incoming, outgoing, when receptionist forwards an external call to internal extension VM, etc. Siptrunk.com is saying they are passing it fine, its with 3CX is what they said. It seems to have happened on one of the more recent updates. We have not changed anything and use the recommended trunk settings for Siptrunk/3cx configurations.

 

[leejor]

It will show our header location info and then phone number. It used to say header info and then the name of the person or company calling. Any ideas? Thanks

You mean the DID name? Have you tried disabling that, to see if it makes a difference?

 

[rgruber]

I've tried small changes, but nothing seems to fix.

 

[leejor]

Do you see the caller ID name showing, on inbound calls , in the 3CX Activity Log?

 

[rgruber]

I dont see it in the call log, but I need to adjust the logging level on the activity level and let you know

 

[leejor]

If your provider is sending caller ID number, or name and number, you should see that information, even with the basic logging level enabled.

 

[rgruber]

Ok, thanks. I don't see it so I will reach out to them again.