No external ring tone on Sipgate

[Scientio]

Hi,

I have vonage and sipgate accounts, plus a single SPA300 POTS line. 3CX version is 5.0.3790.0 running on Windows 2003

Callers on the sipgate line hear no ringtone. My phones ring internally however, and the caller ID is correctly received.

Log shows nothing wrong:

18:37:55.358 Call::Terminate :[CM503008]: Call(3): Call is terminated
18:37:55.343 LineCfg::getInboundTarget :[CM503011]: Inbound out-of-office hours' rule for LN:10002 forwards to DN:19
18:37:47.202 CallCtrl:nSelectRouteReq :[CM503004]: Call(3): Calling: Ext:19@[Dev:sip:[email protected];user=phone]
18:37:47.202 Line:rintEndpointInfo :[CM505003]: Provider:[sipgate] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.1.4:5060]
18:37:47.202 LineCfg::getInboundTarget :[CM503011]: Inbound out-of-office hours' rule for LN:10002 forwards to DN:19
18:37:47.187 CallCtrl:nIncomingCall :[CM503001]: Call(3): Incoming call from ************@(Ln.10002@sipgate) to [sip:19@phonesystem.********.com:5060]


How can I get a ring tone for external callers?

Thanks,

Andy

 

[bluefox8080]

I you pick-up the call at the office, can the other party (from Sipgate) hear you?

 

[Scientio]

Yes, everything is fine apart from the lack of ring tone.

 

[SY]

Andy,

It is not related to Sipgate,
Subject should be:
3CX PBX doesn't show ringing state of my SPA NNNN
Answer will be: "please upgrade your version to 5.1 beta or 5.1 RC"
You will see ringing state of your SPA device on Line Status page and SIPGATE will "rings", because SPA alternative is supported in version specified above.

Regards

 

[Scientio]

Hi Stephan,

That doesn't make any sense. My copy of 3cx connects directly to Sipgate, not via the SPA 300 - I've got an analog line on that.
I'm happy to upgrade, but how can the SPA affect the direct digital connection to Sipgate?

Best wishes,

Andy

 

[Scientio]

Hi,

I've upgraded to 5.1. the problem is still there.

Andy