No help!

[Lindanne]

I posted a challenge I was experiencing a few weeks back, no one has given feedback.

 

[SweetAction]

These forums are not a guarantee of hep - that's what a support ticket is for.
That being said, did you follow the guide?
https://www.3cx.com/docs/zendesk-crm-integration/

 

[Lindanne]

I did follow the instructions. This is what I had reached out about for help. Looking forward to any insights on it.

"I was trying to integrate 3CX onto Zendesk.We followed all the steps but it's not working well. The 1st time we started the integration, we used one of the admins credentials and calls were still being serviced from 3CX but tickets were being automatically created on Zendesk even though there wasn't any pop up. The 2nd time, I tried my email(admin) and calls were still picked from 3CX but did not create any tickets. Which step are we missing here? Are we to set up all agents one by one? How are the agents queued up after integration? Should the add-on APP which is 3cx appear in my Apps section on zendesk? (currently its not appearing)"

 

[Evolute IT]

I did follow the instructions. This is what I had reached out about for help. Looking forward to any insights on it.

"I was trying to integrate 3CX onto Zendesk.We followed all the steps but it's not working well. The 1st time we started the integration, we used one of the admins credentials and calls were still being serviced from 3CX but tickets were being automatically created on Zendesk even though there wasn't any pop up. The 2nd time, I tried my email(admin) and calls were still picked from 3CX but did not create any tickets. Which step are we missing here? Are we to set up all agents one by one? How are the agents queued up after integration? Should the add-on APP which is 3cx appear in my Apps section on zendesk? (currently its not appearing)"

The 3CX Zendesk Integration is only on the 3CX side. Zendesk simply helps ease the setup with their "app".

You will need to put the system into Verbose and check the 3CXSystemServices.log to see any errors related to CRM integration.

My guess is something is misconfigured like the matching digits (set to 6 by default, may require 10 at least with Zendesk, or even "match exactly.")