No history Call in 3CX 16.0.8.9

[C-Cure]

Hi,

We upgrade a windows 3CX server to 16.0.8.9.

We cant go to CALL HISTORY on the serveur we got this error message: "XX001: could not read block 897 in file "base/16451/59940": read only 0 of 8192 bytes"

and no more history on phone history ?????

 

[VasilisV_3CX]

Hi @C-Cure,

This looks like a database corruption error, which is not good. To try to save as much data as you can, I suggest taking a full Backup, don't uninstall the instance though. Once done, power off the server (don't delete it or uninstall it) in case the backup fails.

Create a clean install on another server, install using the backup you've made. Once installed, log in and see what data has been retained.

 

[C-Cure]

The problem is:

- Its a production server.
- An automatic backup is done every night (its working), before upgrade backup are 244 mo after upgrade backup are 96 mo.
- The problems its not to see log, its to make history call works !

do we have to restore a old backup (before upgrade) on the production server 16.0.8.9 ?

 

[VasilisV_3CX]

Hi @C-Cure,

do we have to restore a old backup (before upgrade) on the production server 16.0.8.9 ?

No, that isn't a supported backup scenario. Best to install on a new machine and restore using the backup prior to the upgrade, then try to upgrade again. If the database issue doesn't occur, switch the new machine over as your primary.