No, Hold or transfer with the desktop app

[Bruce Smith]

Hi, all don't know if I'm missing something I have a user that can not use the hold or transfer options on the desktop app. is there a tick box or option I'm missing?


Thnaks.

 

[SteveITS]

Define "cannot use"?

Does it happen on multiple PCs? (does it follow the extension?)

 

[JosIPVG]

Does the user have this box ticked?