No option for protocol configurations changes for Pro license with 512 concurrent calls

[Ferdnand.ouma]

why don't I have the option to change transport protocol for the default UDP to ANY under configurations on one of my 3CX instance with 512 concurrent calls professional license, yet I can do this for the same professional license with 256 concurrent calls with the same update version

 

[JohnS_3CX]

Hi,

It's not related to your license. It actually depends on the capabilities of the provider you selected.
When using a supported provider you can only use the supported options of their profile.

If you add a generic trunk, you can see the settings exposed:

 

[Ferdnand.ouma]

CCompare the two, both Pro license but one doesn't give you option to change the protocal type.

 

[Ferdnand.ouma]

Hi,

It's not related to your license. It actually depends on the capabilities of the provider you selected.
When using a supported provider you can only use the supported options of their profile.

If you add a generic trunk, you can see the settings exposed:
View attachment 47420

 

[Ferdnand.ouma]

Both instances were deployed with Worldwide-Asterisk as provider

 

[YiannisH_3CX]

Please navigate to the Voice & Chat section and click the 3 dots next to both trunks then click Export on both trunks. You should get 2 .xml files, 1 for each trunk.
Look in the header section of the exported files for the template name. Is the template used the same? It should be something like asterisk.pv.xml.

 

[fxbastler]

@Ferdnand.ouma
If you need it quickly without reimport the trunk and assign DID: