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No Out Bound since 5.1 Upgrade

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tazz

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Yesterday I upgrade to 5.1. I can no longer place an outbound call. In Line Status it displays that my provider is regestered.
After the call is placed I get a Busy Signal. Below is my Server Status. Any Thoughts?????

01:42:01.984 StunClient::onInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.1.103:5060
01:39:52.281 Call::Terminate [CM503008]: Call(14): Call is terminated
01:39:52.281 DBPostgressAccessor::putHistory ERROR: duplicate key violates unique constraint "history_pkey"

01:39:52.265 DBPostgressAccessor::putHistory ERROR: duplicate key violates unique constraint "history_pkey"

01:39:52.265 Call::RouteFailed [CM503014]: Call(14): Attempt to reach [sip:[email protected]] failed. Reason: Not Found
01:39:52.265 CallCtrl::onSelectRouteReq [CM503013]: Call(14): No known route to target: [sip:[email protected]]
01:39:52.250 DBPostgressAccessor::putHistory ERROR: duplicate key violates unique constraint "history_pkey"

01:39:52.234 DBPostgressAccessor::putHistory ERROR: duplicate key violates unique constraint "history_pkey"

01:39:52.234 CallCtrl::onIncomingCall [CM503001]: Call(14): Incoming call from Ext.1000 to [sip:[email protected]]
01:35:38.453 ExtnCfg::updateContact [CM504002]: Ext.1000: a contact is unregistered. Contact(s): [sip:[email protected]:18857/1000]
01:22:01.812 StunClient::onInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.1.103:5060
01:13:19.609 Call::Terminate [CM503008]: Call(13): Call is terminated
01:13:19.609 DBPostgressAccessor::putHistory ERROR: duplicate key violates unique constraint "history_pkey"

01:13:19.609 DBPostgressAccessor::putHistory ERROR: duplicate key violates unique constraint "history_pkey"
 
Hi

From your post the fact that you have numerous ' duplicate key violates unique constraint "history_pkey" ' indicates a DB issue.

Could which version did you upgrade?

To resolve this DB issue , make a backup of your config and then restore it. That will solve your DB issue that is generating ' duplicate key violates unique constraint "history_pkey"'

With that done we can address any remaining issues.
 
I scrubed my 3CX & reinstalled it without running a back up just made all new Provider & Phone set entrys. This is what i get now. Reason not found seams to be the best answer i get. Very frustrating..............



10:47:07.984 Call::Terminate [CM503008]: Call(5): Call is terminated
10:47:07.953 Call::RouteFailed [CM503014]: Call(5): Attempt to reach [sip:[email protected]] failed. Reason: Not Found
10:47:07.953 CallCtrl::onSelectRouteReq [CM503013]: Call(5): No known route to target: [sip:[email protected]]
10:47:07.921 CallCtrl::onIncomingCall [CM503001]: Call(5): Incoming call from Ext.1000 to [sip:[email protected]]
10:46:38.531 Call::Terminate [CM503008]: Call(4): Call is terminated
10:46:38.515 Call::RouteFailed [CM503014]: Call(4): Attempt to reach [sip:[email protected]] failed. Reason: Not Found
10:46:38.515 CallCtrl::onSelectRouteReq [CM503013]: Call(4): No known route to target: [sip:[email protected]]
10:46:38.468 CallCtrl::onIncomingCall [CM503001]: Call(4): Incoming call from Ext.1000 to [sip:[email protected]]
10:46:11.015 Call::Terminate [CM503008]: Call(3): Call is terminated
10:46:10.984 Call::RouteFailed [CM503014]: Call(3): Attempt to reach [sip:[email protected]] failed. Reason: Not Found
10:46:10.984 CallCtrl::onSelectRouteReq [CM503013]: Call(3): No known route to target: [sip:[email protected]]
10:46:10.937 CallCtrl::onIncomingCall [CM503001]: Call(3): Incoming call from Ext.1000 to [sip:[email protected]]
 
Hi,

(note for administrator, you can move the message to another topic, as I found in my system a serious bug, that is also related to this item)

Last weeks, I have been experimenting, and encountered similar problems, however more related to a "regular recurring" type.
Installing the system (win XP pro) and 3cx version 5.1 (very recent, downloaded 14 feb)
Installing the outbound lines : OK
installing the sip clients :ok
calling sips.. ok
calling outbound : OK...
Then... after just rebooting the machine (clean reboot requested out from windows (start...etc...)) will result in, of course, restarting the machine, however...
NO registrations possible.

Restarting the sip clients is resulting in no registrations either.. (to get timeout problems out of the way, i reduced the re-registring time to 180 seconds)

Only sollution was to remove the ring groups, voip lines, fxo lines, sip clients, and restart the installation.
Then, (up to now) the system is still working, however after a reboot.. everything the same.. new config needed.

I guess this problem is also related with the DB, therefor I would like to mention it.
If admin prefers to open a new topic around this item , please do.

If version numbers needed, let me know.
Also system configs etc... let me know..
Would be glad to solve this, as to my idea, this software is fantastic.. nice piece of work, great possibilities etc...
Just a pitty that this last thing did not work..
I also have to mention, I use the free download version.
some relation with it ?

Best regards,

Daniel Monsieux
 
I'm curentlty running 3CX Phone System Version5.1.4128.0. Up till this point I was running 3.0............
 
Hi

Thanks for your post.

The error ' No known route to target' is most likely due to nnot having an outbound rule, or a properly set outbound rule.

Please check it out.
 
That appears to be set up correct. I must share that my inbound works fine, although inbound is a different Provider. Short of Restoring my system & Scrubing it by hard coating new Provider entrys which are posted in this string. What could be the next step. Clearly this up-grade has affected my outbound side.............
 
Hi

Can you paste the verbose logging of an outbound call as well as information on the outbound rule created?
 
Thank You William. Your time is most gracious. Listed above in Past posts is Server Stats from both a Fresh Install as well as a Fresh install with a Restore....

The Copy & Paste is not giving me an actual Picture of my settings but I can share this with you.

Rule name is 1

Calls from extensions 1000 2000

Route 1 Voip Cheap Strip digits 1

Also this what I'm getting now...

19:37:52.546 StunClient::onInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.1.103:5060
19:37:09.187 Line::printEndpointInfo [CM505003]: Provider:[Voip Cheap] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.1.103:5060]
19:37:08.656 DBPostgressAccessor::putHistory ERROR: duplicate key violates unique constraint "history_pkey"

19:37:08.656 CallCtrl::onSelectRouteReq [CM503004]: Call(35): Calling: VoIPline:10000@[Dev:sip:[email protected]:5060]
19:37:08.640 DBPostgressAccessor::putHistory ERROR: duplicate key violates unique constraint "history_pkey"

19:37:08.640 DBPostgressAccessor::putHistory ERROR: duplicate key violates unique constraint "history_pkey"

19:37:08.625 CallCtrl::onIncomingCall [CM503001]: Call(35): Incoming call from Ext.1000 to [sip:[email protected]]
19:36:38.046 Call::Terminate [CM503008]: Call(34): Call is terminated
 
Hi

Thanks for your post.

Your logging is not verbose. You need to enable this from the General > Logging section and restart the Phonesystem service when done.

You are still suffering from the DB issue. This situation is not known to exist on clean installs. Can you confirm that you have done a backup and restore?

Look forward to the verbose logging once you make an outbound call.
 
Forgive me I was not aquainted with the Verbose feature. When I choose Verbose, a POP up Screen in forms me that:

Enetension number must consist of Four Digits.

I only have Two Extensions & they are both 4 digits.
 
Hi

Thanks for your post.

Since this issue is relative to an upgrade, can you confirm if you were previously the build 3790?

If this is the case can you confirm that that you installed the backup patch before backing up and restoring?

Is the backup patch was not in place the DB issue on the history would be somewhat understandable.

What I cannot follow is how you get the same issue with a clean install and an upgrade. We would appreciate a clear understanding of what has been done before and leading to this issue.

We need the Verbose logging to proceed.
 
Hi William,

I have no Idea how to check that I was running the build 3790. What is a 3790?

In regards to a back up patch; I simply downloaded the latest version. I was the informed that i would first need to uninstall the prior version first and that it would be in my best interest to run a back up from it. After doing so, this is where i found myself.

I'm afraid I'm not giving you the information that you desire, only because as you pose questions to me, I discover that I'm not aquainted with these settings or these terms................

Please bear with me.................

Again thank you for your time.
 
Hi Tazz

No problem. In view of what you are telling me I would think that our safest bet at the moment would be to go for a clean slate with no restores. If you agree please proceed as follows;

1. Uninstall.
2. Ensure 3CX User account is gone.
3. Ensure 3CX install folder is gone.
4. Reboot
5. Delete any remnant of the 3CX user profiles from the Windows drive\Documents and settings
6. Install
7. Do not restore, create an extension and your line

Once done give me a status update.
 
Hi William,

That did not work for me. I scrubbed the system of 3cx & did a reboot checked to see that nothing was in documents. I did another restart & then loaded from the 3cx site a new version..... Here are my logs....

01:05:25.093 Call::Terminate [CM503008]: Call(3): Call is terminated
01:05:25.062 Call::RouteFailed [CM503014]: Call(3): Attempt to reach [sip:[email protected]] failed. Reason: Not Found
01:05:25.062 CallCtrl::onSelectRouteReq [CM503013]: Call(3): No known route to target: [sip:[email protected]]
01:05:25.031 CallCtrl::onIncomingCall [CM503001]: Call(3): Incoming call from Ext.1000 to [sip:[email protected]]
01:05:05.765 Call::Terminate [CM503008]: Call(2): Call is terminated
01:05:05.750 Call::RouteFailed [CM503014]: Call(2): Attempt to reach [sip:[email protected]] failed. Reason: Not Found
01:05:05.750 CallCtrl::onSelectRouteReq [CM503013]: Call(2): No known route to target: [sip:[email protected]]
01:05:05.703 CallCtrl::onIncomingCall [CM503001]: Call(2): Incoming call from Ext.1000 to [sip:[email protected]]
01:00:56.578 Call::Terminate [CM503008]: Call(1): Call is terminated
01:00:56.546 Call::RouteFailed [CM503014]: Call(1): Attempt to reach [sip:[email protected]] failed. Reason: Not Found
01:00:56.546 CallCtrl::onSelectRouteReq [CM503013]: Call(1): No known route to target: [sip:[email protected]]
01:00:56.328 CallCtrl::onIncomingCall [CM503001]: Call(1): Incoming call from Ext.1000 to [sip:[email protected]]
01:00:33.515 ExtnCfg::updateContact [CM504001]: Ext.1000: new contact is registered. Contact(s): [sip:[email protected]:19753/1000]
00:59:57.828 ClientRegs::onSuccess [CM504004]: Registration succeeded for: 10000@Voip Cheap
00:59:57.250 ClientRegs::Register [CM504003]: Sent registration request for 10000@Voip Cheap
00:56:44.031 AuthMgr::onAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.1.103 tid=3d84455d945d2294 cseq=REGISTER [email protected]:5060 / 10110 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
00:56:43.734 printDetailedInfo [CM502001]: Source info: From: [sip:[email protected];user=phone];tag=b788ed6ef7a57437; To: [sip:[email protected];user=phone]
00:56:43.734 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.1.103 tid=3d84455d945d2294 cseq=REGISTER [email protected]:5060 / 10110 from(wire)
00:56:39.281 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
00:56:38.875 CallMgr::onAddIPs IP(s) added:[192.168.1.103]
00:56:35.671 MediaServerReporting::Service *** Connected to wal-ebi59aa08xi:5483/IVRServer at 127.0.0.1:5483 ***
00:56:35.562 IVRConnected [CM501004]: Connected: IVR Service
00:56:34.765 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
00:56:33.750 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
00:56:32.843 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
00:56:31.843 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
00:56:30.953 AuthMgr::onAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.1.103 tid=d2bbffff1ac40000 cseq=REGISTER [email protected]:17705 / 249 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
00:56:30.890 MediaServerConnected [CM112000] Media Server is connected
00:56:30.640 printDetailedInfo [CM502001]: Source info: From: [sip:[email protected]];tag=1e7cffff31520000; To: [sip:[email protected]]
00:56:30.640 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.1.103 tid=d2bbffff1ac40000 cseq=REGISTER [email protected]:17705 / 249 from(wire)
00:56:29.906 StunClient::process [CM506002]: Resolved SIP external IP:port (12.214.12.191:5060) on Transport 192.168.1.103:5060
00:56:29.750 StunClient::onInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.1.103:5060
00:56:28.968 DBA [CM501003]: Connected: Database
00:56:28.828 CallCtrl::thread [CM501007]: *** Started Calls Controller thread ***
00:56:28.828 CallMgr::findLocalIPs [CM501006]: Default Local IP address: [192.168.1.103]
00:56:28.828 CallMgr::Initialize [CM501002]: Version: 5.1.4128.0
00:56:28.828 CallMgr::Initialize [CM501001]: Start 3CX PhoneSystem Call Manager
00:56:28.796 LoadLicenceInfo [CM501010]: License Info: Load Failed
 
Hi William,

Out of shear frustration I reloaded Windows. To my dismay, that didn’t help. I also went in to general settings Logging Level, Verbose & below is my results.

08:50:16.828 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
08:50:16.343 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
08:47:02.000 Call::Terminate [CM503008]: Call(4): Call is terminated
08:47:01.984 MediaServerReporting::SetRemoteParty [MS210000] C:4.1:Offer received. RTP connection: 192.168.1.100:64326(64327)
08:47:01.984 Call::RouteFailed [CM503014]: Call(4): Attempt to reach [sip:[email protected]] failed. Reason: Not Found
08:47:01.984 CallCtrl::onSelectRouteReq [CM503013]: Call(4): No known route to target: [sip:[email protected]]
08:47:01.968 CallCtrl::onSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]]
08:47:01.953 CallLeg::setRemoteSdp Remote SDP is set for legC:4.1
08:47:01.953 Extension::printEndpointInfo [CM505001]: Ext.1000: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream HT386 1.0.3.44] Transport: [sip:192.168.1.103:5060]
08:47:01.937 CallCtrl::onIncomingCall [CM503001]: Call(4): Incoming call from Ext.1000 to [sip:[email protected]]
08:47:01.937 CallLeg::onNewCall [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 192.168.1.100:17701;branch=z9hG4bK4a5effff2d5effff
Max-Forwards: 70
Contact: [sip:[email protected]:17701]
To: [sip:[email protected]]
From: [sip:[email protected]];tag=6348ffff9ddaffff
Call-ID: [email protected]
CSeq: 18476 INVITE
Allow: INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, OPTIONS, INFO, SUBSCRIBE
Proxy-Authorization: Digest username="1000",realm="3CXPhoneSystem",algorithm=MD5,uri="sip:[email protected]",nonce="12848856421:9ee399dfdeb6e97641aa378780fbf022",response="f3d9c64246ea2ad3aa0637505d299150"
Supported: replaces
User-Agent: Grandstream HT386 1.0.3.44
Content-Length: 0
08:46:37.921 Call::Terminate [CM503008]: Call(3): Call is terminated
08:46:37.890 Call::RouteFailed [CM503014]: Call(3): Attempt to reach [sip:[email protected]] failed. Reason: Not Found
08:46:37.890 CallCtrl::onSelectRouteReq [CM503013]: Call(3): No known route to target: [sip:[email protected]]
08:46:37.875 CallCtrl::onSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]]
08:46:37.875 MediaServerReporting::SetRemoteParty [MS210000] C:3.1:Offer received. RTP connection: 192.168.1.100:64326(64327)
08:46:37.875 CallLeg::setRemoteSdp Remote SDP is set for legC:3.1
08:46:37.875 Extension::printEndpointInfo [CM505001]: Ext.1000: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream HT386 1.0.3.44] Transport: [sip:192.168.1.103:5060]
08:46:37.859 CallCtrl::onIncomingCall [CM503001]: Call(3): Incoming call from Ext.1000 to [sip:[email protected]]
08:46:37.843 CallLeg::onNewCall [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 192.168.1.100:17701;branch=z9hG4bK2af30000c3050000
Max-Forwards: 70
Contact: [sip:[email protected]:17701]
To: [sip:[email protected]]
From: [sip:[email protected]];tag=79510000194effff
Call-ID: [email protected]
CSeq: 11859 INVITE
Allow: INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, OPTIONS, INFO, SUBSCRIBE
Proxy-Authorization: Digest username="1000",realm="3CXPhoneSystem",algorithm=MD5,uri="sip:[email protected]",nonce="12848856397:80521094f723b5880730d609485036af",response="f0f9c265965819a2221628156e7c0f87"
Supported: replaces
User-Agent: Grandstream HT386 1.0.3.44
Content-Length: 0
08:40:07.015 StunClient::onInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.1.103:5060
08:30:16.171 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
08:30:15.156 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
08:20:15.843 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
08:20:15.515 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
08:20:06.562 StunClient::onInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.1.103:5060
08:07:16.453 AuthMgr::onAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.1.103 tid=f346934635f84ebb cseq=REGISTER [email protected]:5060 / 10126 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
08:07:16.140 printDetailedInfo [CM502001]: Source info: From: [sip:[email protected];user=phone];tag=b788ed6ef7a57437; To: [sip:[email protected];user=phone]
08:07:16.140 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.1.103 tid=f346934635f84ebb cseq=REGISTER [email protected]:5060 / 10126 from(wire)
08:00:15.187 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
08:00:14.125 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
08:00:06.171 StunClient::onInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.1.103:5060
07:50:14.875 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
07:50:14.187 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
07:40:05.984 StunClient::onInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.1.103:5060
07:30:14.218 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
07:30:13.468 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
07:20:14.093 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
07:20:13.781 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
07:20:05.843 StunClient::onInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.1.103:5060
07:07:16.328 AuthMgr::onAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.1.103 tid=ed94ca26eb12349b cseq=REGISTER [email protected]:5060 / 10125 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
07:07:16.015 printDetailedInfo [CM502001]: Source info: From: [sip:[email protected];user=phone];tag=b788ed6ef7a57437; To: [sip:[email protected];user=phone]
07:07:16.015 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.1.103 tid=ed94ca26eb12349b cseq=REGISTER [email protected]:5060 / 10125 from(wire)
07:00:13.109 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
07:00:12.640 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
07:00:05.671 StunClient::onInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.1.103:5060
06:50:13.000 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
06:50:12.687 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
06:40:05.515 StunClient::onInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.1.103:5060
06:30:12.031 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
06:30:11.343 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
06:20:11.906 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
06:20:11.593 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
06:20:05.390 StunClient::onInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.1.103:5060
06:10:11.265 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
06:10:10.625 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
06:07:16.203 AuthMgr::onAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.1.103 tid=ccbbbebbdb7dab53 cseq=REGISTER [email protected]:5060 / 10124 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
06:07:15.890 printDetailedInfo [CM502001]: Source info: From: [sip:[email protected];user=phone];tag=b788ed6ef7a57437; To: [sip:[email protected];user=phone]
06:07:15.890 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.1.103 tid=ccbbbebbdb7dab53 cseq=REGISTER [email protected]:5060 / 10124 from(wire)
06:00:10.921 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
06:00:10.531 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
06:00:05.203 StunClient::onInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.1.103:5060
05:50:10.609 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
05:50:10.046 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
05:40:10.265 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
05:40:09.125 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
05:40:04.781 StunClient::onInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.1.103:5060
05:30:10.156 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
05:30:09.843 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
05:20:09.500 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
05:20:09.015 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
05:20:04.671 StunClient::onInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.1.103:5060
05:10:09.171 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
05:10:08.156 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
05:07:16.078 AuthMgr::onAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.1.103 tid=1eab8ed27a7dfb97 cseq=REGISTER [email protected]:5060 / 10123 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
05:07:15.765 printDetailedInfo [CM502001]: Source info: From: [sip:[email protected];user=phone];tag=b788ed6ef7a57437; To: [sip:[email protected];user=phone]
05:07:15.765 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.1.103 tid=1eab8ed27a7dfb97 cseq=REGISTER [email protected]:5060 / 10123 from(wire)
05:00:08.843 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
05:00:08.500 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
05:00:04.484 StunClient::onInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.1.103:5060
04:40:08.203 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
04:40:07.546 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
04:40:03.859 StunClient::onInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.1.103:5060
04:30:07.875 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
04:30:07.062 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
04:20:07.531 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
04:20:07.078 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
04:20:03.718 StunClient::onInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.1.103:5060
04:10:07.203 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
04:10:06.312 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
04:07:15.859 AuthMgr::onAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.1.103 tid=2753b07d00490f94 cseq=REGISTER [email protected]:5060 / 10122 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
04:07:15.546 printDetailedInfo [CM502001]: Source info: From: [sip:[email protected];user=phone];tag=b788ed6ef7a57437; To: [sip:[email protected];user=phone]
04:07:15.546 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.1.103 tid=2753b07d00490f94 cseq=REGISTER [email protected]:5060 / 10122 from(wire)
04:00:06.890 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
04:00:06.281 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
04:00:03.546 StunClient::onInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.1.103:5060
03:50:06.546 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
03:50:06.093 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
03:40:06.218 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
03:40:05.390 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
03:40:03.328 StunClient::onInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.1.103:5060
03:30:05.906 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
03:30:05.265 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
03:20:05.562 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
03:20:05.156 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
03:20:03.109 StunClient::onInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.1.103:5060
03:10:05.234 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
03:10:04.203 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
03:07:15.625 AuthMgr::onAuthFailure [CM102001]: Authentication failed for SipReq: REGISTER 192.168.1.103 tid=977769339029f094 cseq=REGISTER [email protected]:5060 / 10121 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings
03:07:15.312 printDetailedInfo [CM502001]: Source info: From: [sip:[email protected];user=phone];tag=b788ed6ef7a57437; To: [sip:[email protected];user=phone]
03:07:15.312 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: REGISTER 192.168.1.103 tid=977769339029f094 cseq=REGISTER [email protected]:5060 / 10121 from(wire)
03:00:04.921 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
03:00:04.343 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
03:00:02.953 StunClient::onInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.1.103:5060
02:50:04.796 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
02:50:04.484 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
02:40:04.140 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
02:40:03.156 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
02:40:02.750 StunClient::onInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.1.103:5060
02:30:03.828 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
02:30:03.234 FaxCfg::updateContact [CM504010]: Fax Service: unregistered contact sip:8888:5100;user=phone
02:21:00.109 Call::Terminate [CM503008]: Call(2): Call is terminated
02:21:00.078 Call::RouteFailed [CM503014]: Call(2): Attempt to reach [sip:[email protected]] failed. Reason: Not Found
02:21:00.078 CallCtrl::onSelectRouteReq [CM503013]: Call(2): No known route to target: [sip:[email protected]]
02:21:00.062 MediaServerReporting::SetRemoteParty [MS210000] C:2.1:Offer received. RTP connection: 192.168.1.100:64326(64327)
02:21:00.062 CallCtrl::onSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]]
02:21:00.062 CallLeg::setRemoteSdp Remote SDP is set for legC:2.1
02:21:00.062 Extension::printEndpointInfo [CM505001]: Ext.1000: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream HT386 1.0.3.44] Transport: [sip:192.168.1.103:5060]
02:21:00.046 CallCtrl::onIncomingCall [CM503001]: Call(2): Incoming call from Ext.1000 to [sip:[email protected]]
02:21:00.031 CallLeg::onNewCall [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 192.168.1.100:17701;branch=z9hG4bKcf7affffc5e30000
Max-Forwards: 70
Contact: [sip:[email protected]:17701]
To: [sip:[email protected]]
From: [sip:[email protected]];tag=ac4dffff6a610000
Call-ID: [email protected]
CSeq: 17677 INVITE
Allow: INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, OPTIONS, INFO, SUBSCRIBE
Proxy-Authorization: Digest username="1000",realm="3CXPhoneSystem",algorithm=MD5,uri="sip:[email protected]",nonce="12848833259:d2dada509c99b53fe3030131b321de3b",response="7412f2903e92accc223878844d273673"
Supported: replaces
User-Agent: Grandstream HT386 1.0.3.44
Content-Length: 0
02:20:42.109 Call::Terminate [CM503008]: Call(1): Call is terminated
02:20:42.031 Call::RouteFailed [CM503014]: Call(1): Attempt to reach [sip:[email protected]] failed. Reason: Not Found
02:20:42.031 CallCtrl::onSelectRouteReq [CM503013]: Call(1): No known route to target: [sip:[email protected]]
02:20:41.875 CallCtrl::onSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]]
02:20:41.875 MediaServerReporting::SetRemoteParty [MS210000] C:1.1:Offer received. RTP connection: 192.168.1.100:64326(64327)
02:20:41.859 CallLeg::setRemoteSdp Remote SDP is set for legC:1.1
02:20:41.859 Extension::printEndpointInfo [CM505001]: Ext.1000: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream HT386 1.0.3.44] Transport: [sip:192.168.1.103:5060]
02:20:39.484 CallCtrl::onIncomingCall [CM503001]: Call(1): Incoming call from Ext.1000 to [sip:[email protected]]
02:20:37.718 CallLeg::onNewCall [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 192.168.1.100:17701;branch=z9hG4bK93640000bb640000
Max-Forwards: 70
Contact: [sip:[email protected]:17701]
To: [sip:[email protected]]
From: [sip:[email protected]];tag=a0afffff4e250000
Call-ID: [email protected]
CSeq: 36230 INVITE
Allow: INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, OPTIONS, INFO, SUBSCRIBE
Proxy-Authorization: Digest username="1000",realm="3CXPhoneSystem",algorithm=MD5,uri="sip:[email protected]",nonce="12848833237:63b39c4aaf743fca735fbe9618f96832",response="6e6e8191b49e9cc64ae078b93d84ddc3"
Supported: replaces
User-Agent: Grandstream HT386 1.0.3.44
Content-Length: 0
02:20:25.328 ListenConnect SL: connected 3cx-euky8is2oo3:0/PHPExtension_0 at [3cx-euky8is2oo3:0]/PHPExtension_0
02:20:08.015 ClientRegs::onSuccess [CM504004]: Registration succeeded for: 10000@Voip Cheap
02:20:07.578 ClientRegs::Register [CM504003]: Sent registration request for 10000@Voip Cheap
02:20:07.093 CallMgr::onAddIPs IP(s) added:[192.168.1.103]
02:20:05.625 ClientRegs::onSuccess [CM504004]: Registration succeeded for: 10000@Voip Cheap
02:20:05.062 ClientRegs::Register [CM504003]: Sent registration request for 10000@Voip Cheap
02:20:04.765 ExtnCfg::updateContact [CM504001]: Ext.1000: new contact is registered. Contact(s): [sip:[email protected]:17701/1000]
02:20:04.437 FaxCfg::updateContact [CM504008]: Fax Service: registered as sip:8888@3CXPhoneSystem with contact sip:[email protected]:5100;user=phone
02:20:03.468 FaxCfg::updateContact [CM504009]: Fax Service: changed contact to sip:[email protected]:5100;user=phone
02:20:02.734 StunClient::process [CM506002]: Resolved SIP external IP:port (12.214.12.191:5060) on Transport 192.168.1.103:5060
02:20:02.625 StunClient::onInitTests [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 64.69.76.23:3478 over Transport 192.168.1.103:5060
02:19:59.031 IVRConnected [CM501004]: Connected: IVR Service
02:19:59.031 ListenConnect SL: connected 3cx-euky8is2oo3:5483/IVRServer at [3cx-euky8is2oo3:5483]/IVRServer
02:19:58.703 ListenConnect SL: connected 3cx-euky8is2oo3:0/VoiceBoxManagerService at [3cx-euky8is2oo3:0]/VoiceBoxManagerService
02:19:57.578 DBA [CM501003]: Connected: Database
02:19:57.156 MediaServerConnected [CM112000] Media Server is connected
02:19:57.156 ListenConnect SL: connected 3cx-euky8is2oo3:0/MediaServer at [3cx-euky8is2oo3:0]/MediaServer
02:19:57.062 CallCtrl::thread [CM501007]: *** Started Calls Controller thread ***
02:19:57.062 CallMgr::findLocalIPs [CM501006]: Default Local IP address: [192.168.1.103]
02:19:57.062 CallMgr::Initialize [CM501002]: Version: 5.1.4128.0
02:19:57.062 CallMgr::Initialize [CM501001]: Start 3CX PhoneSystem Call Manager
02:19:56.531 LoadLicenceInfo [CM501010]: License Info: Load Failed
 
Maybe a stupid suggestion. It is standard in the outboundrule that it strips the first digit. With some providers you need to keep that first digit so when you put that on 0 what happens then? When I look in to your log I see no 0 before your number you dial. Could that be the problem? Just try changing strip 1 digit into 0. And voipcheap normally wants you to dial even the country number before it with the 00XX. So your outboundrule might be wrong at the moment
 
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