No outgoing calls

[gergely]

Hi! I'm new to the 3CX Phone system. I read everything then configured the v10 version. I'm using 3cx Phone v6 as softphone.
Incoming calls are ok, but i can not make outgouning calls. Couldn't try internal calls yet, because 1 only have 1 pc.

Windows 7 with firewall turned off
Dlink di-524 router (2 picture attached)
Firewall checker: OK
I configure outbound rules.
Using STUN.
Network settings is default, only changed the 9000-9049 ports to 9000-9003 (old routers limitation, cant add more rule...)

Thanks for any help!

Here is the event log:

22:52:33.972 [CM503020]: Normal call termination. Reason: Server Failure
22:52:33.971 [CM503016]: Call(9): Attempt to reach <sip[email protected]:5060> failed. Reason: Server Failure
22:52:33.967 [CM503003]: Call(9): Call to sipIALED-NUMBER@MY-VOIP-PROVIDER:5060 has failed; Cause: 500 Gateway Is Invalid; from IP:84.21.11.253:5060
22:52:31.732 [CM503025]: Call(9): Calling VoIPlineIALED-NUMBER@(Ln.10000@Generic VoIP Provider -)@[Dev:sip:OWN-NUMBER@MY-VOIP-PROVIDER:5060]
22:52:31.721 [MS210002] C:9.4:Offer provided. Connection(transcoding mode): 193.91.78.148:9000(9001)
22:52:31.557 [CM503003]: Call(9): Call to sipIALED-NUMBER@MY-VOIP-PROVIDER:5060 has failed; Cause: 500 Gateway Is Invalid; from IP:84.21.11.253:5060
22:52:29.317 [CM503025]: Call(9): Calling VoIPlineIALED-NUMBER@(Ln.10000@Generic VoIP Provider -)@[Dev:sip:OWN-NUMBER@MY-VOIP-PROVIDER:5060]
22:52:29.306 [MS210002] C:9.3:Offer provided. Connection(transcoding mode): 193.91.78.148:9002(9003)
22:52:29.132 [CM503003]: Call(9): Call to sipIALED-NUMBER@MY-VOIP-PROVIDER:5060 has failed; Cause: 500 Gateway Is Invalid; from IP:84.21.11.253:5060
22:52:28.991 [CM503025]: Call(9): Calling VoIPlineIALED-NUMBER@(Ln.10000@Generic VoIP Provider -)@[Dev:sip:OWN-NUMBER@MY-VOIP-PROVIDER:5060]
22:52:28.986 [MS210002] C:9.2:Offer provided. Connection(transcoding mode): 193.91.78.148:9000(9001)
22:52:28.799 [CM503004]: Call(9): Route 3: VoIPlineIALED-NUMBER@(Ln.10000@Generic VoIP Provider -)@[Dev:sip:OWN-NUMBER@MY-VOIP-PROVIDER:5060]
22:52:28.799 [CM503004]: Call(9): Route 2: VoIPlineIALED-NUMBER@(Ln.10000@Generic VoIP Provider -)@[Dev:sip:OWN-NUMBER@MY-VOIP-PROVIDER:5060]
22:52:28.798 [CM503004]: Call(9): Route 1: VoIPlineIALED-NUMBER@(Ln.10000@Generic VoIP Provider -)@[Dev:sip:OWN-NUMBER@MY-VOIP-PROVIDER:5060]
22:52:28.797 [CM503010]: Making route(s) to <sip[email protected]:5060>
22:52:28.797 [MS210000] C:9.1:Offer received. RTP connection: 192.168.0.100:40046(40047)
22:52:28.795 Remote SDP is set for legC:9.1
22:52:28.794 [CM505001]: Ext.100: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 6.0.26523.0] PBX contact: [sip:[email protected]:5060]
22:52:28.791 [CM503001]: Call(9): Incoming call from Ext.100 to <sip[email protected]:5060>
22:52:28.782 [CM500002]: Info on incoming INVITE:
INVITE sip[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.0.100:57916;branch=z9hG4bK-d8754z-242b976684709042-1---d8754z-;rport=57916
Max-Forwards: 70
Contact: <sip:[email protected]:57916;rinstance=77b83bb94afed7ce>
To: <sip[email protected]:5060>
From: "62200150"<sip:[email protected]:5060>;tag=c610166d
Call-ID: YjlkYzNhYzhhYzY5N2VjM2JkZWYwNDY0YjIyMzBhMWI.
CSeq: 2 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Proxy-Authorization: Digest username="100",realm="3CXPhoneSystem",nonce="414d535c0696430c00:c93d6c4840ec5e8516441f163bce0d9a",uri="sip[email protected]:5060",response="aa9d94eea77a40879ba9393ec138b449",algorithm=MD5
Supported: replaces
User-Agent: 3CXPhone 6.0.26523.0
Content-Length: 0

22:52:25.429 Currently active calls [none]

 

[craigreilly]

Is the PBX Registering properly, on the Port/Trunk Status page, to your "Generic VoIP Provider" ?

 

[gergely]

Yes.

 

[lneblett]

22:52:29.132 [CM503003]: Call(9): Call to sipIALED-NUMBER@MY-VOIP-PROVIDER:5060 has failed; Cause: 500 Gateway Is Invalid; from IP:84.21.11.253:5060
22:52:28.991 [CM503025]: Call(9): Calling VoIPlineIALED-NUMBER@(Ln.10000@Generic VoIP Provider -)@[Dev:sip:OWN-NUMBER@MY-VOIP-PROVIDER:5060]

You need to resolve the above error. It also appears that you have the same rule invoked three times for the same route. You should first check with your provider and ensure that the settings are correct and then change the outbound rule accordingly such that it only has the one route.

 

[leejor]

If this..84.21.11.253, is the IP of your VoIP provider, they may be trying to tell you that you are sending the call attempt to the wrong destination (URL), or something else is incorrect. You may want to review your trunk settings for that provider in 3CX.

 

[gergely]

22:52:29.132 [CM503003]: Call(9): Call to sipIALED-NUMBER@MY-VOIP-PROVIDER:5060 has failed; Cause: 500 Gateway Is Invalid; from IP:84.21.11.253:5060
22:52:28.991 [CM503025]: Call(9): Calling VoIPlineIALED-NUMBER@(Ln.10000@Generic VoIP Provider -)@[Dev:sip:OWN-NUMBER@MY-VOIP-PROVIDER:5060]

You need to resolve the above error. It also appears that you have the same rule invoked three times for the same route. You should first check with your provider and ensure that the settings are correct and then change the outbound rule accordingly such that it only has the one route.

I configured 1 outbound rule, but added the same route 3 times. It's kinda unnecessary. 8|
I will contact the provider.

 

[gergely]

I asked the provider, they couldn't tell anything usefull.

 

[lneblett]

Nice of them, assuming that the 84.21.11.253 IP is theirs.

 

[leejor]

Have you had any service working previously, using this provider?

Have you tried using the 3CX phone (Windows version?) to register directly with them and place calls. See if that works with the same settings.

 

[gergely]

Nice of them, assuming that the 84.21.11.253 IP is theirs.

Yes, it's their ip.

 

[gergely]

Have you had any service working previously, using this provider?

Have you tried using the 3CX phone (Windows version?) to register directly with them and place calls. See if that works with the same settings.

Yes. I used it with NCH Expresstalk before.
Where can i find the logs of 3CX Phone client?

Here is the log from the Expresstalk. Not sure if it helps something or not:


10:10:54 UDP Packet Sent to 84.21.11.253:5060 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
REGISTER sip:MY-VOIP-PROVIDER SIP/2.0
Via: SIP/2.0/UDP MY-STATIC-IP:31722;rport;branch=z9hG4bK03744
Max-Forwards: 20
To: <sip:OWN-NUMBER@MY-VOIP-PROVIDER>
From: <sip:OWN-NUMBER@MY-VOIP-PROVIDER>;tag=2719
Call-ID: [email protected]
CSeq: 2 REGISTER
Contact: <sip:OWN-NUMBER@MY-STATIC-IP:31722>;expires=3600;q=0.90
User-Agent: NCH Software Express Talk 4.18
Content-Length: 0


----------------------------------------------------------------

10:10:54 UDP Packet Received from 84.21.11.253:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 192.168.0.100:5070;rport=31722;branch=z9hG4bK03744;received=MY-STATIC-IP
From: <sip:OWN-NUMBER@MY-VOIP-PROVIDER>;tag=2719
To: <sip:OWN-NUMBER@MY-VOIP-PROVIDER>;tag=5442bb4a1db211e2bd7800145e2b06f4
Call-ID: [email protected]
CSeq: 2 REGISTER
WWW-Authenticate: Digest realm="sip3.voipexchange.hu", nonce="5442b8341db211e2bd7800145e2b06f4"
Server: MERA MVTS3G v.4.3.0-33a
Content-Length: 0


----------------------------------------------------------------

10:10:54 UDP Packet Sent to 84.21.11.253:5060 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
REGISTER sip:MY-VOIP-PROVIDER SIP/2.0
Via: SIP/2.0/UDP MY-STATIC-IP:31722;rport;branch=z9hG4bK13744
Max-Forwards: 20
To: <sip:OWN-NUMBER@MY-VOIP-PROVIDER>
From: <sip:OWN-NUMBER@MY-VOIP-PROVIDER>;tag=2719
Call-ID: [email protected]
CSeq: 3 REGISTER
Contact: <sip:OWN-NUMBER@MY-STATIC-IP:31722>;expires=3600;q=0.90
Authorization: Digest username="OWN-NUMBER",realm="sip3.voipexchange.hu",nonce="5442b8341db211e2bd7800145e2b06f4",uri="sip:MY-VOIP-PROVIDER",response="86c1fa6829328d9a85feddfd4bea055e",opaque="",algorithm=MD5
User-Agent: NCH Software Express Talk 4.18
Content-Length: 0


----------------------------------------------------------------

10:10:54 UDP Packet Received from 84.21.11.253:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
SIP/2.0 200 Ok
Via: SIP/2.0/UDP 192.168.0.100:5070;rport=31722;branch=z9hG4bK13744;received=MY-STATIC-IP
From: <sip:OWN-NUMBER@MY-VOIP-PROVIDER>;tag=2719
To: <sip:OWN-NUMBER@MY-VOIP-PROVIDER>;tag=544b9f441db211e2bd7800145e2b06f4
Call-ID: [email protected]
CSeq: 3 REGISTER
Contact: <sip:[email protected]:5070>;q=0.90
Expires: 60
Server: MERA MVTS3G v.4.3.0-33a
Content-Length: 0


----------------------------------------------------------------

10:11:06 UDP Packet Sent to 84.21.11.253:5060 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
INVITE sipIALED-NUMBER@MY-VOIP-PROVIDER SIP/2.0
Via: SIP/2.0/UDP MY-STATIC-IP:31722;rport;branch=z9hG4bK23744
To: <sipIALED-NUMBER@MY-VOIP-PROVIDER>
From: "xxx" <sip:OWN-NUMBER@MY-VOIP-PROVIDER>;tag=2720
Call-ID: 1351066255-3744-PROBOOK4525-@MY-STATIC-IP
CSeq: 920 INVITE
Max-Forwards: 20
User-Agent: NCH Software Express Talk 4.18
Contact: <sip:OWN-NUMBER@MY-STATIC-IP:31722>
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, INFO, REFER, NOTIFY
Supported: replaces
Content-Type: application/sdp
Content-Length: 383

v=0
o=NCHSoftware-Talk 1351066254 1351066255 IN IP4 MY-STATIC-IP
s=Express Talk Call
c=IN IP4 MY-STATIC-IP
t=0 0
m=audio 8000 RTP/AVP 0 8 96 3 13 101
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:96 G726-32/8000
a=rtpmap:3 GSM/8000
a=rtpmap:13 CN/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=sendrecv
a=local:192.168.0.100 8000
a=domain:MY-STATIC-IP

----------------------------------------------------------------

10:11:06 UDP Packet Received from 84.21.11.253:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 192.168.0.100:5070;rport=31722;branch=z9hG4bK23744;received=MY-STATIC-IP
From: "xxx" <sip:OWN-NUMBER@MY-VOIP-PROVIDER>;tag=2720
To: <sipIALED-NUMBER@MY-VOIP-PROVIDER>
Call-ID: 1351066255-3744-PROBOOK4525-@MY-STATIC-IP
CSeq: 920 INVITE
Contact: <sip[email protected]:5060>
Server: MERA MVTS3G v.4.3.0-33a
Content-Length: 0


----------------------------------------------------------------

10:11:11 UDP Packet Received from 84.21.11.253:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 192.168.0.100:5070;rport=31722;branch=z9hG4bK23744;received=MY-STATIC-IP
From: "xxx" <sip:OWN-NUMBER@MY-VOIP-PROVIDER>;tag=2720
To: <sipIALED-NUMBER@MY-VOIP-PROVIDER>;tag=1381644891-3792810525-335577277-4094045022
Call-ID: 1351066255-3744-PROBOOK4525-@MY-STATIC-IP
CSeq: 920 INVITE
Contact: <sip[email protected]:5060>
Content-Type: application/sdp
Server: MERA MVTS3G v.4.3.0-33a
Content-Length: 173

v=0
o=- 1351066270 1351066270 IN IP4 84.21.11.253
s=-
c=IN IP4 84.21.11.253
t=0 0
m=audio 17996 RTP/AVP 8
a=rtpmap:8 PCMA/8000
a=sendrecv
a=silenceSuppff - - - -

----------------------------------------------------------------

10:11:16 UDP Packet Sent to 84.21.11.253:5060 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
CANCEL sipIALED-NUMBER@MY-VOIP-PROVIDER SIP/2.0
Via: SIP/2.0/UDP MY-STATIC-IP:31722;rport;branch=z9hG4bK23744
To: <sipIALED-NUMBER@MY-VOIP-PROVIDER>
From: "xxx" <sip:OWN-NUMBER@MY-VOIP-PROVIDER>;tag=2720
Call-ID: 1351066255-3744-PROBOOK4525-@MY-STATIC-IP
CSeq: 920 CANCEL
Max-Forwards: 20
User-Agent: NCH Software Express Talk 4.18
Content-Length: 0


----------------------------------------------------------------

10:11:16 UDP Packet Received from 84.21.11.253:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
SIP/2.0 200 OK
Via: SIP/2.0/UDP 192.168.0.100:5070;rport=31722;branch=z9hG4bK23744;received=MY-STATIC-IP
From: "xxx" <sip:OWN-NUMBER@MY-VOIP-PROVIDER>;tag=2720
To: <sipIALED-NUMBER@MY-VOIP-PROVIDER>;tag=1381644891-3792810525-335577277-4094045022
Call-ID: 1351066255-3744-PROBOOK4525-@MY-STATIC-IP
CSeq: 920 CANCEL
Contact: <sip[email protected]:5060>
Server: MERA MVTS3G v.4.3.0-33a
Content-Length: 0


----------------------------------------------------------------

10:11:16 UDP Packet Received from 84.21.11.253:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
SIP/2.0 487 Request Terminated
Via: SIP/2.0/UDP 192.168.0.100:5070;rport=31722;branch=z9hG4bK23744;received=MY-STATIC-IP
From: "xxx" <sip:OWN-NUMBER@MY-VOIP-PROVIDER>;tag=2720
To: <sipIALED-NUMBER@MY-VOIP-PROVIDER>;tag=1381644891-3792810525-335577277-4094045022
Call-ID: 1351066255-3744-PROBOOK4525-@MY-STATIC-IP
CSeq: 920 INVITE
Contact: <sip[email protected]:5060>
Server: MERA MVTS3G v.4.3.0-33a
Reason: SIP;cause=487;text="Request Terminated"
Content-Length: 0


----------------------------------------------------------------

10:11:16 UDP Packet Sent to 84.21.11.253:5060 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
ACK sipIALED-NUMBER@MY-VOIP-PROVIDER SIP/2.0
Via: SIP/2.0/UDP MY-STATIC-IP:31722;rport;branch=z9hG4bK23744
To: <sipIALED-NUMBER@MY-VOIP-PROVIDER>;tag=1381644891-3792810525-335577277-4094045022
From: "xxx" <sip:OWN-NUMBER@MY-VOIP-PROVIDER>;tag=2720
Call-ID: 1351066255-3744-PROBOOK4525-@MY-STATIC-IP
CSeq: 920 ACK
Max-Forwards: 20
User-Agent: NCH Software Express Talk 4.18
Content-Length: 0


----------------------------------------------------------------

10:11:23 UDP Packet Sent to 84.21.11.253:5060 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
REGISTER sip:MY-VOIP-PROVIDER SIP/2.0
Via: SIP/2.0/UDP MY-STATIC-IP:31722;rport;branch=z9hG4bK33744
Max-Forwards: 20
To: <sip:OWN-NUMBER@MY-VOIP-PROVIDER>
From: <sip:OWN-NUMBER@MY-VOIP-PROVIDER>;tag=2719
Call-ID: [email protected]
CSeq: 4 REGISTER
Contact: <sip:OWN-NUMBER@MY-STATIC-IP:31722>;expires=0;q=0.90
Authorization: Digest username="OWN-NUMBER",realm="sip3.voipexchange.hu",nonce="5442b8341db211e2bd7800145e2b06f4",uri="sip:MY-VOIP-PROVIDER",response="86c1fa6829328d9a85feddfd4bea055e",opaque="",algorithm=MD5
User-Agent: NCH Software Express Talk 4.18
Content-Length: 0


----------------------------------------------------------------

10:11:23 UDP Packet Received from 84.21.11.253:5060 <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<
SIP/2.0 200 Ok
Via: SIP/2.0/UDP 192.168.0.100:5070;rport=31722;branch=z9hG4bK33744;received=MY-STATIC-IP
From: <sip:OWN-NUMBER@MY-VOIP-PROVIDER>;tag=2719
To: <sip:OWN-NUMBER@MY-VOIP-PROVIDER>;tag=659193581db211e2bd8f00145e2b06f4
Call-ID: [email protected]
CSeq: 4 REGISTER
Contact: <sip:[email protected]:5070>;expires=0;q=0.90
Expires: 0
Server: MERA MVTS3G v.4.3.0-33a
Content-Length: 0


----------------------------------------------------------------

 

[gergely]

any idea guys? :idea:

 

[lneblett]

The logs from the softphone you use, do not have enough info. We need to see the 3cx logs.

 

[gergely]

Where can i find the 3CX Phone client logs?

 

[lneblett]

Not the softphone, but the 3CX system logs.

 

[leejor]

How about...who is your VoIP provider, what URL do you register to?

When I do a search on the IP, it points to something in Hungary?, but nothing beyond that.

 

[gergely]

Provider: http://voipshop.hu/
Their server: sip.voipshop.hu

 

[leejor]

If it were me, I would push them for some more information about the message that you are getting back from them.

It's obviously getting to them. They just need to tell you why they have a problem with it.