No ringer sound

[ca_maer]

Hello,

I've installed the Chrome webclient for a couple of our staff today and we noticed that there is no ringer sound when getting called. I've check the ringer sound device and everything is correct.

If by accident you click on another windows while the webclient popup was active then there is no way to know if your getting called since there is no sound. Once the call is connected the incoming and outgoing audio works fine.

The issue is for multiple people under different computers. All using the webclient and the lastest chrome version.

Any ideas ?
Thanks

 

[Constantinos Constantinou]

Hello @ca_maer,

The configuration settings for audio and video on Chrome Extension as properly configured?

 

[ca_maer]

Hello @ca_maer,

The configuration settings for audio and video on Chrome Extension as properly configured?

Yes everything is set correctly. The ringer and speaker are set to the same device and when in a call it works fine. Forgot to say we are using Chrome on Mac.

 

[ca_maer]

bump

 

[Constantinos Constantinou]

Hello ca_maer,
Can you please try to adjust the volume on Mac by up and down and check if it works?

If nothing change after that, try to remove the chrome extension, re-install it, check again.

I am just shooting testing scenarios that might trigger the functionality to start working. In our case, we cannot replicate this problem.

 

[ca_maer]

I'm not sure what happened but it starting working this morning. Not sure if it was a steath update of Chrome that fixed it. Thanks for the help anyway !