No RTP packets received for remote extension

[calsmiller]

Hi,

FIrst, I see a ton of posts about this topic, and I have scrubbed through them to no avail. I have a new 3CX system setup and it is working great at our offices (which are also remote as we have 3CX installed in a data center).

Problem is on Verizon FIOS networks, I am getting NO audio on any phone, device or other. It's the same on iPhone apps (bria), and now my Linksys SPA 942 (both when configured in the office work great).

Server shows RTP packets received. I've setup rules on my router to ensure the RTP ports are open.....not sure what else to try. Anybody have any ideas ?

Thanks !

 

[eagle2]

Make sure your router configured properly.
Run firewall checker.
Try wireshark.
Examine logs.

Regards

 

[leejor]

Problem is on Verizon FIOS networks, I am getting NO audio on any phone, device or other.

This means no audio either direction, or is there audio one way?

Is Verizon FIOS serving the office where 3CX is located or just a second "remote" location where the phones have no audio?

Have you tried using the sets from another "remote" location, other than one that uses Verizon FIOS?

Do you have the sets configured to use STUN?

Have you tried changing the "PBX delivers audio" setting per extension?

 

[calsmiller]

Hi,

Thanks for the response. I didn't see it until now.

No audio either direction.
All extensions are remote. 3CX is running externally in a DC
Yes, I have successfully configured on non-fios networks
Have not changed STUN settings
PBX delivers audio setting is on.

 

[leejor]

Yes, I have successfully configured on non-fios networks

I would speak to Verizon about issues that they may be aware of, when using VoIP (or other applications) over their fibre.
See if Wireshark can help, perhaps port numbers are being changed or blocked by Verizon.

Have not changed STUN settings

Do you mean STUN is enabled on the sets?

Have you tried allowing one of the sets to pick up a public IP at the FIOS end (no router) to see if that works?
Have you verified that it won't work at a second FIOS site?
Have you checked the 3CX logs to see what IP/port the set is registering with?

 

[calsmiller]

Hi ! I thought I had resolved this issue - apparently not. Any ideas ? Here's the log. I have confirmed this is happening both on time warner and verizon fios networks. Here's the errors:

10:58:58.357 [MS105000] C:153.1: No RTP packets were received:remoteAddr=192.168.0.14:16420,extAddr=216.52.185.144:9042,localAddr=216.52.185.144:9042