Solved No SMS option under General for extensions

[Alphabetic]

18 U6

Hi

I've got a Telnyx SMS trunk set up routed to a group which is then routed to a Q.

I cannot find the SMS option within General of users - has this moved?

I've logged in as system owner too.

 

[Lee Cramman]

For the new update (6) don't you have to delete and recreate this (apols if I'm wrong - I'm not an SMS user)?

https://www.3cx.com/blog/news/messaging-configuration-u6/

https://www.3cx.com/docs/sip-trunk/telnyx/

 

[Alphabetic]

Already done, still not appearing.

 

[Alphabetic]

Had 3CX support clarify this for me.

Now regarding the SMS option in the extensions' configuration, this is no longer required, as the SMS option is enabled by default for all extensions.
The only prerequisite is that an SMS enabled DID is pointing to a destination that the extension is part of(Call Queue, Ring Group, Extension Group, directly to the extension) and the extension will be able to use that DID in order to initiate SMS conversations.