No sounds from any extension

[texmansru47]

I had my server completely setup and working. I even have two DIDs for my two cell phones that were working. All of the suddenly a couple of days ago there is no sounds from any device on the 3CX network. If you call the DID you get nothing.. but the phones ring and you can answer them... just no sounds.

 

[leejor]

My first guess would be that it is a port issue, or maybe Codec, but without more information, about your setup, that's all it is, a guess.

https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[texmansru47]

All that was working... It was working perfectly. I fear if my ISP blacklisted my server they screwed up the port forwarding as well.

 

[SteveITS]

You can run the firewall checker by clicking the Firewall link on the 3CX server dashboard.

 

[texmansru47]

Again... everything was working until I could not access my server again. So I need to know if something happens to the server will these lines be screwed up?

 

[SteveITS]

could not access my server again

Seems like that part needs to get resolved first. Is this a case of your IP getting blacklisted? (there's an email notification for that...and you can add your IP as an allowed IP)

 

[JohnS_3CX]

Hi,

Do not get thrown off by the fact that it was working previously, clearly something has changed if it stopped working.

1. Make internal calls (extension to extension) to see if you can isolate the issue to only be with trunk calls

2. Run the firewall checker to see if it detects any issues with audio ports especially

3. Define what you mean by "could not access my server" as this could indicate some 3rd issue that needs to be investigated

 

[texmansru47]

Well, on the actual server (Raspberry Pi) I cannot login... it states I have an incorrect username or password... but I can login from a different server I have (I have 5 servers in my house). I was told that I can change the password at the login but that option never comes up. Is there a place inside the portal where I can change that? It is just weird. I cannot find the whitelist area.. I can find the blacklist IPs there are two there - both external from eastern Europe. So I am not sure what to do. The extensions with the DIDs are both cell phones... and I have noticed the neither phone or my tablet is showing up in the phone listing. there is nothing there.

 

[cobaltit]

There is no separate whitelist area. You whitelist under the IP Blacklist. When you add an entry you are given the option of white or black listing it.

 

[JohnS_3CX]

Well, on the actual server (Raspberry Pi) I cannot login... it states I have an incorrect username or password... but I can login from a different server I have (I have 5 servers in my house). I was told that I can change the password at the login but that option never comes up. Is there a place inside the portal where I can change that? It is just weird. I cannot find the whitelist area.. I can find the blacklist IPs there are two there - both external from eastern Europe. So I am not sure what to do. The extensions with the DIDs are both cell phones... and I have noticed the neither phone or my tablet is showing up in the phone listing. there is nothing there.

Hi @texmansru47

To change the password, you need to enter the username of the administrator, if you are not entering the correct username you will not get a reset prompt.



You also have me bit confused here so help me better understand what is the actual issue

- How did you reach the blacklist and found the 2 IPs? I thought you did not have access to the server

- When you say you cannot login do you mean the management console of the 3CX Pi, or the webclient on it or SSH on it?

- You have 5 PBX servers in the same network, and you can log into all of them except the one that has the problem?