Solved No "Templates" under Settings

[JF007]

Hello everyone,

I'm trying to edit the template for a Yealink T46S to customize settings as I learned that the phone re-provisioning overwrites all the changes I made directly through the phone web UI. Every single reference I've found online tells me to go to Management Console > Settings > Templates. The problem is that "Templates" is NOT under settings. Not sure if this was a recent update or if I'm missing something. The edition comparison chart does not show this as a difference. Please help!

Thanks.

 

[Saqqara]

Try another browser, clear your cache

Not heard of this issue before

 

[JF007]

Thanks for your response Saqqara. I tried clearing the cache. Also tried Chrome, Firefox and Safari on Mac and Chrome, Firefox, IE and Edge on Windows. Still no "Templates" under "Settings".

 

[JF007]

Also, I won't let me edit the template file when I open it by clicking "+ Config" when selecting the phone under "Phones"

 

[Saqqara]

This option shows the template pushed out to the phone, does not allow you to edit it

 

[JF007]

That makes sense. Thanks.

I'll reboot the server to see if that helps somehow. Still no "Templates"

 

[Saqqara]

What version of 3CX ?

Windows or Debian ?

 

[JF007]

It is the free cloud. Every indication is that it's a linux VM. If I run updates it says that it is up to date, so it's the latest. I believe 15.5 Update 3.

 

[jimbo59]

Are you logged in as the Admin user?
Please note: Lesser users don't see all things. Operator extension may not see them as well. Login as a user and not an extension.

 

[JF007]

Yes, I am logged in as admin.

 

[eddv123]

Can I confirm one thing with you as it sounds like a similar problem I have known some re-sellers to have.

If you go into "Settings" and "Templates" can you actually access the Templates screen ? so is the issue that the templates simply do not display in the drop down box.

The issue I am talking about is normally due to insufficient resources, or you are connecting remotely to a 3CX instance with poor internet.

The templates do appear if you wait a little longer for them to load - due to the above reasons it just takes a while for them to load up.

 

[JF007]

I wonder what else I’m missing. Here’s what I see

- 3CX Client
- Blacklisted Numbers
- Call Parking
- CDR
- Conferencing
- CRM Integration
- Dial Codes
- E164 Processing
- Email
- Fax Server
- MOH
- Timezone...
- PBX
- Security
- System Prompts
- Voicemail
- Hotel Services

 

[JF007]

Can I confirm one thing with you as it sounds like a similar problem I have known some re-sellers to have.

If you go into "Settings" and "Templates" can you actually access the Templates screen ? so is the issue that the templates simply do not display in the drop down box.

The issue I am talking about is normally due to insufficient resources, or you are connecting remotely to a 3CX instance with poor internet.

The templates do appear if you wait a little longer for them to load - due to the above reasons it just takes a while for them to load up.

Thanks for your reply.

When I go to “Settings” I do not see “Templates”. I only see the 17 options listed in my previous post.

 

[eddv123]

If that is the case then the only things I could think of that would effect this have already been suggested.

You have a 3CX edition that does not support "custom templates" (however the edition comparison table confirms that this is not the case): https://www.3cx.com/ordering/pricing/

Or that you have insufficient privileges in the management console. Although there is not an exact setting to deny access to these templates, under System management there is a setting for "General System Administration" which does not list exactly what this entails.

 

[jimbo59]

You're also missing license, Music on Hold. Sure looks like you are not a full administrator.
There are 20 options.
Go into security/admin credentials and verify you are the user listed there.

This is 15.5 version?

 

[JF007]

Jimbo,

I agree admin rights seems to be the most plausible cause given the scenario. I went to Security > Admin Credentials and the account is certainly the one I'm using.

I wonder if running hosting this in the cloud has anything to do with the level of access I have.

Yes, I am running 15.5

 

[JF007]

Jimbo,

I agree admin rights seems to be the most plausible cause given the scenario. I went to Security > Admin Credentials and the account is certainly the one I'm using.

I wonder if running hosting this in the cloud has anything to do with the level of access I have.

Yes, I am running 15.5

I do have Music on Hold. I must be missing something else as I only have 17.

 

[JF007]

I signed up for a free year of cloud hosted 3CX. I got a username, pw, URL, etc. to log in. When I log in as admin I see 17 items in "Settings" I do not see Licensing or Templates.

I'm incredibly frustrated. I'm about to give up on 3CX. I thought I had found the perfect system for my needs.

 

[JF007]

I'm also missing "Parameters". If I am using THE admin account that was provided to me to log into the web console, how do I get access to the missing options? Any help would be greatly appreciated.

 

[jimbo59]

Wait until tomorrow when the 3CX team can help you. It makes no sense if you are logged in as admin you have limited rights. But this may be just a dream.