No voice when transferred V5.1

[Ralph]

Good morning,

I have an unusual problem. I can make and recieve calls fine normally, however when I call an external number that is answered by an auto attendant I recieve no voice after I am transferred to an extension. When I make the same call using a traditional phone I recieve audio just fine.

We are using 3CX V5.1

Any ideas???

Thanks again

 

[SY]

Good morning,

I have an unusual problem. I can make and recieve calls fine normally, however when I call an external number that is answered by an auto attendant I recieve no voice after I am transferred to an extension. When I make the same call using a traditional phone I recieve audio just fine.

We are using 3CX V5.1

Any ideas???

Thanks again

Hi Ralph,

What is the destination of transfer (phone type, extension configuration)

Thanks

 

[Ralph]

Thanks for the quick reply Stepan.

I called a bunch of other pbx's and the problem seemed to localize around the BroadVoice support pbx. I reported this to BroadVoice and it turns out I am not the only one to report this problem with their support system.

Looks like it's not a 3CX problem.

Thanks again

 

[SY]

Thanks for the quick reply Stepan.

I called a bunch of other pbx's and the problem seemed to localize around the BroadVoice support pbx. I reported this to BroadVoice and it turns out I am not the only one to report this problem with their support system.

Looks like it's not a 3CX problem.

Thanks again

Ralph,

My reply is not a quick one...
Could you please send me a further information? (please use personal message box or "stepan" mail box)

Thanks