Solved No Voicemails

[Steve123]

• 3CX Version: Standard Annual 18.0.237
• Server OS, Debian 9
• Is the 3CX Server Hosted and where? On-premises
• IP Phone Make/Model/Firmware version, SPA504G and 3CX Softphone
• Provisioning Method: Local
• Trunk Provider or VoIP Gateway Make/Model, SPA 3102
• Has the Firewall Checker passed: N/A
• Are custom Phone Templates being used: NO

Hello all,

I've managed to get the PBX installed, and inbound and outbound calls working. When someone leaves a voicemail, the red light on the SPA504 lights up, but there does not seem to be any way to retrieve it. I have tried:

• message button on the SPG504G
• Dialing 999 on the SPG504G
• Dialing 999 on the softphone
• Looking at the voicemail page of the softphone

but no where do there seem to be any voice mail messages. Below is an extract from the activity log where:

10.65.0.201 is the SPA504G
10.65.0.202 is the 3CX PBX
10.65.0.203 is the SPA3102

11/09/2021 5:05:07 PM - [Flow] Target endpoint for 999# can not be built!

11/09/2021 5:04:51 PM - [Flow] Target endpoint for 999 can not be built!

11/09/2021 4:52:01 PM - [CM503003]: Call(C:35): Call to <sip:[email protected]:0> has failed; Cause: 487 Request Terminated/INVITE from 10.65.0.201:5060

11/09/2021 4:43:48 PM - [Flow] Target endpoint for 999 can not be built!

11/09/2021 4:40:24 PM - Call to T:Extn:100@[Dev:sip:[email protected]:5060] from L:29.1[Line:10000<<10000] failed, cause: Cause: 486 Busy Here/INVITE from 10.65.0.201:5060

11/09/2021 4:40:24 PM - [CM503003]: Call(C:29): Call to <sip:[email protected]:0> has failed; Cause: 486 Busy Here/INVITE from 10.65.0.201:5060

11/09/2021 4:40:23 PM - [CM503003]: Call(C:28): Call to <sip:[email protected]:0> has failed; Cause: 487 Request Terminated/INVITE from 10.65.0.201:5060

11/09/2021 4:40:03 PM - Call to T:Extn:100@[Dev:sip:[email protected]:5060] from L:27.1[Line:10000<<10000] failed, cause: Cause: 486 Busy Here/INVITE from 10.65.0.201:5060

11/09/2021 4:40:03 PM - [CM503003]: Call(C:27): Call to <sip:[email protected]:0> has failed; Cause: 486 Busy Here/INVITE from 10.65.0.201:5060

11/09/2021 4:37:28 PM - [CM503003]: Call(C:26): Call to <sip:[email protected]:0> has failed; Cause: 487 Request Terminated/INVITE from 10.65.0.201:5060

Any ideas on where to look?

 

[VasilisV_3CX]

Hi @Steve123,

If we're saying that voicemails are not saving at all (checking the Web Client voicemails section as you mentioned, and it being blank), I would check the following things:

1. If you navigate to Settings >> Voicemail, are you sure you're dialling the correct voicemail number?
2. Does the disk have space?
3. Does the recording exist in /var/lib/3cxpbx/Instance1/Data/Ivr/Voicemail/Extensions/[EXT NUMBER]?
4. If the disk has space, create two new extensions and call internally from A to B, let it go to VM and see if it appears in the Web Client >> Voicemail.

 

[Steve123]

Opps. It turns out the key for VM is 666. I don't know why I had 999 on my mind.

Thank you, problem solved.

 

[VasilisV_3CX]

Great to hear @Steve123! Feel free to open a new thread if you require any further information or assistance.