Solved No weekend support? I have a down client.

[total9]

I have a down client and no access to any support.
I moved from Azure to 3CX Hosted and aside from Reboot and Restart of Services am stuck.
No access to FDQN or IP
No support. I opened a ticket, I texted, I called. I emailed.
The client is down and I am out of ideas.
How do you get help during a weekend emergency?
Is there a top-secret phone number or something for hosted support.

This info seems to be useless:

• Live Chat – For questions specific to your instance, requiring subscription key or other data.
• Or SMS to: +18135370389.

 

[SweetAction]

Officially there is on call emergency support during weekends -

I checked my partner portal, but the only number I see in support appears to not be the oncall.

 

[NikosT_3CX]

@total9 please check now and let me know if everything is ok.
Also I will respond to the ticket you opened to Cloud Team and I would recommend to communicate via the ticket.

 

[StefanW]

@total9 we reviewed the case and it showed, the service failed to restore from backup during provisioning and has not degraded in operation after provisioning of the service. Our team then re-started the deployment for you over the weekend with success on the second run. From the ticket, I can see that the system is also reachable for you after the manual intervention.