Not able to Call showing "Busy Here"

[SkyArmy]

Hello All,

I have 4SC license and this is the error" Device 10002@(Ln.10002@GSM-02) has reached max amount of calls"

 

[SteveITS]

That looks like the trunk is rejecting it. What is 10002?

 

[SkyArmy]

it just a trunk number 10002.

 

[SteveITS]

What is its max calls set to?

 

[SkyArmy]

Hello i didn't get it ? :

 

[SteveITS]

The trunk should have a setting for the max number of calls for that trunk.

 

[SkyArmy]

So how can i get this setting ?

 

[jed]

The Setting is below your SIP Trunk --> Options

However, you should set this to the amount of lines you have on the actual SIP Trunk (ask your Provider).

If it is a GSM Gateway, they typically have 1, 2, 4, or 6 SIM Cards, and then you need to set the SIM Calls accordingly.

 

[NicholasP_3CX]

Also, the default is 10. If you have only 1 SIM card for example, you will NOT be able to use more than 1 call on this gateway.

 

[SkyArmy]

Hello thanks for reply,

I just let you know that there are 2 SIM cards on gateway Device I am confirmed there is no issue with my Gateway device.
It is with 3cx that what i am no getting.