Not able to send Welcome emails after update to v16

[Vernon Robertson]

Performed the upgrade. All seems to be working well, but I cannot send Welcome emails. I was not the original engineer that set this up. When I go to test email via 3CX SMTP server, I get error message Unexpected token at offset 35. Is there away to re do email settings? Customer is using O365. Any help provided is greatly appreciated. Thank you,

 

[craigreilly]

are they using a Pro or Ent license?

 

[Vernon Robertson]

are they using a Pro or Ent license?

Professional license. Everything seems to be working except Welcome emails. I restored from the back up we did before upgrade and I cannot figure out what could have changed.
Thank you.

 

[craigreilly]

There are other posts about these not going out.
I setup an internal SMTP server to forward to a 365 connector and it works great.

Hopefully 3cx will chime in regarding welcome emails. Perhaps there is a character in the password or name that can not be encoded. Have you tried a new extension with simple parameters?

 

[Vernon Robertson]

There are other posts about these not going out.
I setup an internal SMTP server to forward to a 365 connector and it works great.

Hopefully 3cx will chime in regarding welcome emails. Perhaps there is a character in the password or name that can not be encoded. Have you tried a new extension with simple parameters?

Thank you Craig. I will give that a try. This in fact may have been set up, but there does not seem to be any documentation.