Not playing outgoing message when voicemail picks up

[isysman]

Hi,

I have configured my voicemail to connect after 14 seconds, I used my Cisco handset to dial in to voicemail settings and record my outgoing message however when I call in from another phone (external line) it doesn't play my message, it just starts with the voicemail options "To record a message press 1."

Any ideas?

 

[avraam_mich]

What steps did you take from your extension to record this? Did you use option 8 which allows you to change your voice mail greeting ?

regards

 

[isysman]

Well I recorded my message three times and the first two it didn't take but the third time it worked. So problem is resolved now. Thanks for the reply.

 

[mbaltus]

naturally you saved the message after recording it (from the top of my head, using '1', after recording the message and pressing the #)?