Solved Not receiving mail with free license

[Patrick Houben]

After filling in my details at https://www.3cx.com/phone-system/download-phone-system/ i'm redirected to the page where i can download the 3cx pbx system, but i'm not receiving the mail with the license key.

I typed the zipcode in , and then selected the (correct) suggestion in the dropdown box.
I tried this in 3 different browsers (Chrome, Firefox, internet explorer)

 

[eddv123]

Hi Patrick,

The email you used for this, was it a new email or have you used it previously to download a 3CX FREE key ?

Can you, are you receiving other mail OK into your inbox - could this be an SMTP issue ? doubtful but worth checking.

 

[Patrick Houben]

I have created a seperate mailbox for the license.
I can receive mails on this mailbox both from Office365 and GMail

 

[Agathocles Prodromou]

Hi @Patrick Houben ,

If you were redirected to the download page after submitting the form that means the submission was successful and the reason you haven't received any email yet is irrelevant to the browser or zip code provided.

The email is most of the times sent/delivered instantly. Please check your SPAM box in case it was delivered by your host there.

If not then please send me in Private Message the email you've used to further investigate.

 

[Patrick Houben]

It is not in the spam/junk folder, and also in the O365 message tracking there is no mail visible to this adres (except my testmails)

 

[Agathocles Prodromou]

The issue has been resolved, locking this up.