Solved Not receiving voicemail message to email

[FrogBox IT]

Hi

I have a user where voicemail is set to emailed as an attachment to an email address within our organisation, the voicemail email never arrives, however that email address does receive notifications of missed call.

If I change the email address on the users extension to mine, I receive the voicemail attachment, If I change it back to the original email, it never arrives. Its as though 3CX SMTP servers have blocked sending to that address.

Any help would be appreciated.

Phil

 

[YiannisH_3CX]

Hi Phil,

Please send me a p.m. with the users email so we can check.

 

[FrogBox IT]

Hi Yiannis

We have resolved this with support now. The email address was on the 3cx bounce list

Thanks